Gülce Deniz Dalgıç Email & Phone Number

I am currently working at Delivery Hero as a Service Experience Specialist. My focus is on enhancing service quality and customer satisfaction across Europe with the Yemeksepeti and Foodora apps. My role involves leveraging technology and innovative strategies to streamline service processes and improve customer interactions. My main focuses are customer fraud and self-service automation. Previously, I worked as a Regional Business Transformation & E-commerce Assistant Specialist at Beko Global, where I supported and consulted the e-commerce operations of Beko brands in Pakistan, Bangladesh, and India. I acted as a program manager, customer experience specialist, and product owner for the e-commerce website and various initiatives, such as the Pakistan Fulfillment by Dealer project, which streamlined order management, logistics, and delivery through dealer networks using an Agile Team approach.I have a bachelor's degree in Math Engineering from Istanbul Technical University and am pursuing a second degree in Sociology for my personal interest. I have over two years of experience in online marketplace business development, working with Hepsiburada, Turkey's largest e-commerce platform. I have also completed internships in finance and IT, gaining valuable skills in data analysis, project management, and problem-solving. I have earned certifications in PO, Scrum, Java, SQL, and Cisco networking, demonstrating my proficiency and passion for technology. I am currently learning German to improve myself. I am a strong communicator and a team player who enjoys collaborating with diverse and dynamic teams across different regions and cultures. I aim to drive innovation and transformation in the technology sector, leveraging my expertise and skills to create value for customers, partners, and stakeholders.#DeliveryHero #Yemeksepeti #Foodora #BekoGlobal #Beko #Arcelik #Dawlance #Singer #VoltasBeko #Hepsiburada #ITU #IstanbulTechincalUniversity #Regional #Europe #SouthAsia #Asia #Turkey #MathEngineering #Ecommerce #Scrum #Kanban #Agile #CX #UX #UI #Fraud #Automation #Selfservice #Experience #Productmanagement #Projectmanagement #Programmanagement