Creative, passionate and enthusiastic with 15+ years Customer Service and Sales experience, and 4+ years Advertising Sales and Administrative Experience. Over the years, I have earned a reputation for my exceptional customer service, dedication, pro-activeness, and efficiency. I take the initiative in resolving customer related issues in problematic situations. A customer's needs are of high importance to me and I will go out of my way in making sure they are satisfied. Building strong teams and healthy work relationships lead to better working environments and company success. I focus on providing exceptional service and exceeding company objectives.- 3+ years call centre experience- Reception experience and general office procedures- Adaptable, Responsible, Industrious, Efficient, Organizational, Analytical, Detail Oriented, Personable, Creative, Artistic- Excellent written, verbal and computer communication skills- Customer Relationship Management- Strong skills in handling irate customers in high volume environments- Work well individually or as part of a team- Proven track record of increased sales month over month- Ability to multi-task and work under deadlines in a fast paced environment- Well versed in Microsoft Outlook and Office tools: Word, Excel, Publisher, PowerPoint- Typing speed of 55+ wpm- CRM software- VAX and Cyber systems- SketchUp, Photoshop, InDesign- Gmail- Social Media savvy: Facebook, Twitter, Instagram, YouTube, Pinterest, LinkedIn- Hospitality experience: Banquets, Special Events, Bars