Handling a team of engineers reporting under me, help them with co-ordination and technical support expertise with O365 and other Enterprise technologies.

Member of the Advanced Technical Support (ATS) team. My team and I provide IT Infrastructure consultancy to a client base of 20,000+ MSPs all over the world. Technologyies: Microsoft Server Environment, MS desktop OS, Networking, MS Azure, Disaster Recovery, MS Exchange, Virtualization to name a few.

I am responsible for handling the entire technical operation(s) for the clients. The primary roles are to design end to end IT infrastructure which includes cabling, server hardware/software/setup and management, email servers setup and maintenance, client-server architecture management. Implementing virtualization software(s) (Hyper-V, Sun Virtual Box, VMWare ESXi series) and backup disaster recovery. * Infrastructure development and support for corporate companies. End to end 'IT solutions delivery' for any kind and size of business. § Technologies: Windows Server 2003/2008/2008R2/2012/2012R2,§ Windows SBS 2003/2008/2011, Active Directory, DNS, DHCP, TCP/IP, UDP. § MS Exchange Server 2003/2007/2010/2013. This includes installation and management including troubleshooting.§ Network Devices Modems/Bridges/Routers/Switches, Networking using NAT/Subnetting. § Disaster recovery by Storage Craft/DATTO/Zenith BDR.§ Virtualization with VMWare/Hyper-V/Sun Virtual Box/Citrix Xen Server.§ RMM tools Labtech/Connectwise.§ Application support, Remote management with Labtech/Logmein Central/Logmein Rescue, Peripheral support for Printer's/Scanner's/Plotters.§ Training on site client engineers on various MS technologies.§ Testing software products queued to be implemented on client’s domain.§ Handling new project launches from an infrastructure prospective.

As a Sr. Technical Lead, I have the following responsibilities1. As an RSA technical lead - ONUS2. Recruitment - (Technical group interviews, Face 2 Face Interviews, Facilitation of Walk-in's for Interviewees) - ONUS3. Service Delivery - Technical Service Delivery to clients in the US and Canada. 4. Technical Account Management (TAM) - Bridging technological gaps b/w clients and engineers. - ONUS5. Bench Manager - ONUS (Technical Skill GAP Analysis, Skill set Evaluation)6. Sales - (Help forecasting requirements, coordinating with the clients).7. On-Boarding Manager - (Getting on Kickoff calls and On-Boarding calls with the clients, discuss the onboarding of the engineers).8. Learning & Development - ONUS (Designing training Structure along with Scheduling trainings, coordinating with trainers, maintaining trackers for Attendance/Surveys/Evaluations,etc)9. Technical trainer - Certified technical trainer on MS WinTel technologies and other MS products.

I was responsible for network infrastructure designing for organizations and a consultant for MSP across US helping them design IT infrastructure for there clients. Working on server migration project(s) for SBS2003/SBS2011, Std. Active Directory migration & Std. Exchange migration projects. Beside this I am also work on the following :§Troubleshooting server issues.§Working on Exchange server 2003/2007/2010. My responsibilities include troubleshsooting Mail flow issue(s), Data Base Recovery issue(s), Exchange Services not Starting.§ Working on Active Directory. Setting up a new domain, troubleshooting on existing domain s like replication issue s, backup disaster recovery & other AD related tasks.§ Working on DNS. My responsibilities include Setting up DNS, troubleshooting DNS issues. § Working on DHCP. Working with Super Scopes.§ Working on Windows Performance. Server crash recovery, troubleshooting BSOD & other no boot issue’s.§ Working with Backups & Recovery. Taking regular volume & block level backup’s of Windows live server – SBS 2003/2008/SBS2011, Std Server 2003/2008/2008R2.§Proficiency in Backup Disaster Recovery.§ Working on Virtualization Technology : VMWare, Hyper-V, Sun VBox. Virtualizing windows server for first time installation. Using Virtual Machines to give backups to the physical server in case of a Crash or regular Maintenance. § Working with IIS 6.0/7.0. My responsibilities included creating websites and maintaining them, troubleshooting on website not working issue s, troubleshooting OWA, RWW. § Working on Windows boot issue(s)/troubleshooting BSOD error(s).§Health monitoring of the server.§Conducting trainings for subordinates regarding various MS, VMWare technologies.§ Testing products queued to be launched.§Assisting Management with new project launches.

Responsibilities -§Handling NOC operations remotely wherein I monitor the health of the sever for Active Directory, Exchange 2003/2007/2010, Disk Health, Application crashes, DNS, etc.§Worked on Small Business Server technologies. Responsibilities included troubleshooting on SBS 2003/2008/2011 servers.§ Worked on Exchange 2003/2007/2010. Responsibilities included troubleshooting Email flow, Latency in sending/receiving emails issue. Performing database recovery on .EDB/.STM files, checking & eliminating data base corruptions. Working with Dial Tone Recovery techniques.§ Worked with IIS6.0 (SBS2003) and IIS7.0 (SBS2008/2011). Responsibilities included working with OWA, RWW & OMA. Also, creating and maintaining websites.§ Worked with Server Boot problems (Setup Issues). Responsibilities included troublehshooting Blue Screen errors (7A, 7B, etc). Running repair on operating systems, applying patches and service pack updates.§ Working partially on Active Directory. My responsibilities include checking health of the Active Directory using tools like dcdiag, ntdsutil, etc. Troubleshooting replication issue s using tools like repadmin /syncall, etc. Troubleshooting AD database corruption & lsass errors.

Configuring various Netgear networking devices for first time use. Router s, Switches, Access Points, VPN Firewall s, NAS & VoIP devices.§Identifying the issue and offering the right technical support & trouble shooting steps to customer over the phone. §Support for Netgear Routers & Modems (ADSL, ADSL2+, CABLE MODEM).§ Configuring Site to Site VPN using Client to Box, Client to Client & Box to Box. §Providing utmost customer satisfaction & managing KPI’s.§Resolving issues & service requests within SLA in a professional and efficient manner.§Responding to logging, tracking, impact assessment, process communication and follow-up in accordance with the Incident Management procedures§Gathering accurate and complete information and ensure that all relevant information is recorded§Maintaining ownership of all logged calls through to resolution and ensuring the customer is updated at all times.

Configuring network design (with routers, switches, server's, etc) for clients organization.§ Preparing network design diagrams and troubleshooting network related issue's with existing blueprints. § Working and theoritycal knowledge about DNS, TCP/IP, UDP, LDAP protocols. Knowledge about RPC and how it worked was also a part of this project.