Muhammad Gulraiz Zahid Awan Email and Phone Number
I am a Program Manager with a strong foundation in Strategy & Operations across Telecom, IT Consulting, and Clean Energy. I bring a passion for digital transformation and operational excellence, with a track record of using data-driven insights, agile methodologies, and Six Sigma to create lasting impact.Some examples include:✅ Digital Transformation: Reduced customer complaints by 77% and boosted operational efficiency by 62% at PTCL by implementing advanced performance tracking tools through Power BI and Tableau, setting new industry benchmarks in service quality.✅ Operational Excellence: Achieved $4M+ in annual cost savings and improved project turnaround by 20% by leading network infrastructure projects across Asia, the Middle East, and North Africa, significantly enhancing service reliability and scalability.✅ Data Analytics: At Bitland, Inc., achieved $0.5M in cost savings by leveraging Alteryx and Tableau for data analysis and implementing data-driven solutions, optimizing workflows, and enhancing customer-focused decision-making.I am passionate about creating streamlined, efficient solutions that deliver value. Known for my collaborative approach and results orientation, I work effectively with cross-functional teams to transform strategic visions into tangible outcomes.In my free time, I enjoy exploring advancements in data analytics and machine learning, along with outdoor activities like hiking, or biking.Feel free to connect with me; I’d love to chat and explore opportunities!
Questrom School Of Business, Boston University
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Career Coach - Graduate Teaching AssistantQuestrom School Of Business, Boston UniversityBoston, Ma, Us
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Career Coach - Graduate Teaching AssistantQuestrom School Of Business, Boston University Aug 2024 - PresentBoston, Massachusetts, United StatesCoached 40+ MIMs (Masters in Management) students through personalized coaching on resume optimization, case-based problem-solving, and behavioral interview techniques, resulting in improved placement rates and career outcomes.Designed and led workshops on effective leadership, communication, presentation skills, and strategic thinking, equipping students with essential tools to excel in high-stakes interviews and early career roles. -
Program Implementation CoordinatorAll In Energy May 2024 - PresentBoston, Massachusetts, United StatesEnsured seamless program execution by continuously tracking progress, proactively addressing challenges, and implementing strategic adjustments to uphold timelines and quality benchmarks across all project phases.Decreased 30% wait time by leading cross-functional process optimization initiatives and ensuring compliance by redesigning call flows with integrated systems to enhance stakeholder satisfaction and customer experience.Improved 10% customer retention by analyzing Salesforce data for key trends and collaborating with external vendors to develop data-driven service pathways that supported strategic decision-making and strengthened engagement. -
Strategic Program ManagerBitland Inc Sep 2022 - Aug 2023Mclean, Virginia, United StatesAccelerated project delivery by 25% and improved client satisfaction by implementing agile methodologies and leading cross-functional teams across strategy initiatives, addressing dynamic market needs.Enhanced stakeholder relationship management by 20% through proactive problem-solving and task prioritization, applying Six Sigma methodologies to address operational challenges and improving business operations.Achieved $0.5M in cost savings by leveraging Alteryx and Tableau for advanced analytics, optimizing workflows, and aligning solutions to customer requirements within cloud-based project environments. -
Program Manager (Strategy & Operations)Pakistan Telecommunication Company Limited Aug 2021 - Sep 2022Lahore, Punjab, PakistanStrengthened network project planning by performing detailed site surveys, feasibility analysis, and cost estimates, ensuring project compliance and mitigating operational risks to support strategic network expansion initiatives.Developed and implemented GTM strategies for sales and marketing that drove 77% reduction in customer complaints and 62% boost in operational efficiency through digital transformation using Power BI and Tableau.Secured $0.4M in annual savings by leading a team of 30 engineers in a cross-functional alignment with GTM and GBO teams, overhauling network processes and successfully upgraded network speeds from 2.5 Gbps to 10 Gbps.Optimized network reliability by overseeing on-call troubleshooting, maintenance, and repair tasks, analyzing complex network issues to deliver proactive, long-term solutions that reduced downtime and boosted service. -
Assistant Program Manager (Strategy & Operations)Pakistan Telecommunication Company Limited Aug 2018 - Jul 2021Abu Dhabi, Abu Dhabi Emirate, United Arab EmiratesReduced operating costs by over $4M and improved project turnaround by 20% through execution of 20+ GTM projects and annual planning for network infrastructure expansion across Asia, the Middle East, and North Africa.Drove $1M in Q1 revenue by leveraging analytical skills to deliver strategic GTM recommendations from market research and competitor analysis, leading to new business model opportunities, successful launch of GPON services.Won new telecom infrastructure contracts, boosted sales by 15% by providing technical presentations, and performing due diligence on complex network deployment projects, generating new revenue streams.
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Operations Management TraineePakistan Telecommunication Company Limited Aug 2017 - Jul 2018Lahore, Punjab, PakistanDecreased average fault resolution time by 15% through implementing targeted process improvements, optimizing GTM operational planning, and enhancing real-time monitoring systems, leading to improved client retention rates.Contributed to 12% increase in revenue and reduced Non-Productive Time by 22 hours per month by implementing Remote Operations (RO) technology in Pakistan, convincing clients to adopt new services for call-out projects.
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Graduate Research AssociateNational University Of Computer And Emerging Sciences Feb 2017 - Aug 2017Lahore, Punjab, PakistanPaternal Guide Project was an IVR-based helpline for fathers in Pakistan that gives them access to information regarding pregnancy and delivery.Conducted in-depth field interviews with doctors and target users to gather qualitative insights, shaping content relevant to fathers’ needs during pregnancy and delivery.Performed extensive secondary research to support content development, ensuring the helpline provided accurate and reliable information.Acted as a liaison between development and research teams, facilitating clear communication of technical and user requirements.Mapped user requirements for the IVR helpline, contributing to an intuitive and user-friendly design.Led iterative user testing sessions, gathering feedback to continuously improve the IVR interface and enhance user experience. -
Associate EngineerDescon Aug 2016 - Jul 2017Lahore, Punjab, PakistanManaged tender projects, refining contract negotiations to achieve a 15% cost reduction while ensuring full regulatory and contractual compliance.Led the EPC (Engineering, Procurement, and Construction) phase of an asphalt production plant extension at a 100,000 BPD refinery in Mehmood Kot, enhancing operational capacity and efficiency.Enabled operational flexibility for Parco by designing systems to divert furnace oil during low-demand seasons, optimizing resource allocation and cost savings.Collaborated with cross-functional teams to streamline project execution, ensuring adherence to timelines and quality standards.
Muhammad Gulraiz Zahid Awan Education Details
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Business Administration And Management, General
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Gpa: 3.61/4.00
Frequently Asked Questions about Muhammad Gulraiz Zahid Awan
What company does Muhammad Gulraiz Zahid Awan work for?
Muhammad Gulraiz Zahid Awan works for Questrom School Of Business, Boston University
What is Muhammad Gulraiz Zahid Awan's role at the current company?
Muhammad Gulraiz Zahid Awan's current role is Career Coach - Graduate Teaching Assistant.
What schools did Muhammad Gulraiz Zahid Awan attend?
Muhammad Gulraiz Zahid Awan attended Questrom School Of Business, Boston University, National University Of Computer And Emerging Sciences.
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