Gulshan Sen Email & Phone Number

Mohali District, India

Chandigarh, India

Chandigarh Area, India

• Responsible for lining up of Experienced candidates for Interview (IT/ BPO/ Banking)
• Responsible for taking screening round through telephone before sending for F2F round in company.
• Responsible for arranging Campuses in professional institutes on PAN India Level.
• Responsible for searching and exploring Job Portals like Monster, Naukri, Times jobs, Linkedin, Careesma, Indeed.com etc.
• Responsible to do tie ups with various Companies available for Campus Placements.
• Travelling to organise Campus Drive events in various institutes PAN India.

Chandigarh

* To Train a New hired Induction batch to process.* To keep record of schedule and batch progress.* Timely delivery of the batch to the production floor to ensure productivity.* To maintain data of the Training Team.* To make reviews for Training Team.* To counsel and give feedback to the batch trainees about their performance.* To keep motivating trainees.

Chandīgarh

• Updating 60 members, highly motivated and energetic team of associates regarding New Schemes and have taken 3 successful Batches with 100% result.
• Providing guidance and direction to maximize Campaign effectiveness, productivity and resolution.
• Responsible for the successful achievement of the goals as defined in the Operational plans.
• Providing status reporting to the Supervisor Training.
• Able to motivate/lead groups to accomplish overall goals.
• Developing leadership, management and leadership skills.

Chandigarh Area, India

• Handling Customer’s Queries and Complaints.
• To give customers online resolution and raise complaints if any.
• Highest Productivity in the entire campaign along with good Call Quality.
• On the basis of good productivity, Soft Skills and Call Quality Audits handled the floor.
• Have done Basic Quality Training- Phase 1 while in IBM.
• Manage and handled the breaks of my team and Barge the Calls of New Agents in the team.