Gulshan Sen Email & Phone Number

Mohali District, India

Chandigarh, India

Chandigarh Area, India

• Responsible for lining up of Experienced candidates for Interview (IT/ BPO/ Banking)• Responsible for taking screening round through telephone before sending for F2F round in company.• Responsible for arranging Campuses in professional institutes on PAN India Level.• Responsible for searching and exploring Job Portals like Monster, Naukri, Times jobs, Linkedin, Careesma, Indeed.com etc.• Responsible to do tie ups with various Companies available for Campus Placements.• Travelling to organise Campus Drive events in various institutes PAN India.• Responsible for data maintenance and Review preparations.• Responsible for total Training Content Development of the organization.Recruitment Portfolio:• Worked for IT vacancies (PHP/ Dot Net/ iOS/ Android/ SEO/ Linux/System Admin etc) for various IT companies based in Chandigarh, Delhi, Noida, Mohali.• Worked for BPO vacancies in Team Lead, Sales, Tech Sales, Tech Support for International Inbound processes.• Worked to close Sales vacancies (Loan Dept) of ICICI Bank on the rolls of iProcess (I) Pvt Ltd for North region.Campus Drive Portfolio:• Arranged 4 Campus Drives of various companies in IET Bhaddal (PB).• Arranged 3 Campus Drives of 3 companies in Pacific University, Udaipur (RJ).• Arranged 2 Campus Drives of 4 companies in Aamrapali Group of Institutions, Dehradun (Uttaranchal).• More than 10 drives in PAN India at different locations including Ashoka Institute-Varanasi, Aryan Institute Ghaziabad, Krishna Institute- Kanpur, Neelkanth Institute- Meerut, Exel Group of Institutions- Mathura etc.

Chandigarh

* To Train a New hired Induction batch to process.* To keep record of schedule and batch progress.* Timely delivery of the batch to the production floor to ensure productivity.* To maintain data of the Training Team.* To make reviews for Training Team.* To counsel and give feedback to the batch trainees about their performance.* To keep motivating trainees for future.

Chandīgarh

• Updating 60 members, highly motivated and energetic team of associates regarding New Schemes and have taken 3 successful Batches with 100% result.• Providing guidance and direction to maximize Campaign effectiveness, productivity and resolution.• Responsible for the successful achievement of the goals as defined in the Operational plans.• Providing status reporting to the Supervisor Training.• Able to motivate/lead groups to accomplish overall goals.• Developing leadership, management and leadership skills.• Expedite customer service experience and improvement of the skills in agents.• Achieved highest JKQ scores for Punjab Prepaid Campaign. • Regular check on Quality performance of teams• Reporting to Senior Trainer (Client).• Audits the type of the calls during a particular day or period• Handholding of New Batch Agents on Floor.

Chandigarh Area, India

• Handling Customer’s Queries and Complaints.• To give customers online resolution and raise complaints if any.• Highest Productivity in the entire campaign along with good Call Quality.• On the basis of good productivity, Soft Skills and Call Quality Audits handled the floor.• Have done Basic Quality Training- Phase 1 while in IBM.• Manage and handled the breaks of my team and Barge the Calls of New Agents in the team.• Used to Monitor ICE Calling for Team Agents.• Brief the team in absence of TL regarding New Schemes.