➢ Accomplished and result-driven Quality Assurance management professional with over 15 + years of experience in quality assurance, delivery excellence and account management.➢ Hands-on manager with proven ability to direct and improve quality programs, reducing defects and improving overall efficiency and productivity. ➢ Highly adept at developing and implementing test strategies, operational procedures, and quality methodologies to support development and release of business applications in the international geographically dispersed company. ➢ Strong knowledge in understanding Business specifications, testing requirements and developing detailed Test plans, Test scripts/scenarios and Estimations. ➢ Experienced in leading Agile development/testing projects, familiar with Agile Methodologies and experienced scrum master. ➢ Strong work experience in implementing CI/CD process using Git, Jenkins. Excellent communication, organizational and debugging skills, ability to handle multiple teams and projects simultaneously. ➢ Collaborate with Business teams, Product managers, engineers, Support and Sales to prioritize assignments and manage successful delivery.➢ Proven knowledge of all stages of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and experienced in methodologies like Waterfall, Iterative and Agile (SCRUM)➢ Attaining experience of working on various testing methodologies such as Functional Testing, Content Testing, Regression, Retesting, Test Cases, Test Plan creation, Black- Box Testing, Bug Tracking, Demo Session, GUI Testing and Security Testing➢ Technical savvy professional having exposure in Bug/Project Tracking Tools: JIRA, Bugzilla, Watson; Operating Systems: Windows, Mac,Android. Technical Tools - POSTMAN, Dbeaver, Eclipse➢ Expertise in end-to-end implementation of various projects - Designing, Development, Implementation/Testing of software applications.➢ Skilled at monitoring & delivering high-quality customer experience, Elevating customer satisfaction, while adhering to the SLAs and work processes, with effective resolution of escalations within turnaround time➢ Strong problem solving & technical skills coupled with decision making for enabling effective solutions for high customer satisfaction & low operational costs