Gulshan Andreas Thul Email & Phone Number

Sydney, New South Wales, Australia

Certified and trained health professional footwear refereeFootwear specialist focusing on running and any other sporting equipmentProviding an in-store experience that inspires and empowers customersEngaging with customers by sharing product knowledge and experienceReceipting, replenishing and merchandising Keeping up to date with current and new products in market

Sydney, New South Wales, Australia

Investigating and troubleshooting technical issues within Breeze Android TabletsCreating documents, standard operating procedures, tutorial videos with instructions and resolution-oriented knowledge transferUpdate internal systems in relation to customer orders and inquiriesSetting up the tablet before shipment working with GoogleAdmin/G-suite access to setup user accounts to configure required settings prior to shipping.Engage with other areas of the business (Sales, Project team) to ensure the customer's requirements are delivered.Working hand in hand with many aged care centres in Australia to assemble and setup Breezie's tablet to fit user's requirements.Working remotely with colleagues in USA, UK and Canada supporting a growing end user base in Australia, USA & U.K.Installing and Removing applications for user as per their needs and guiding end users to get acquainted with the interface.Installing and Removing applications for user as per their needs and guiding end users to get acquainted with the interface.Patiently work with customers' questions and concerns and provide responses via phone and emails in a professional manner that helping customer retention and build their relationship with Breezie.Create and update content on user's Breezie tablets in changing seasons.

Pune

Provide both hardware and software support to clients using ADP’s WorkforceNow Application, Time Collection Softwares and Time stamp Clocks in Major Account Services.Working with payroll administrators to fix critical time card/time collection, software installation, timecard rules, setup related issues. Troubleshooting/Corrective Action, Root Cause Analysis.Work with local and on-shore technical groups for resolutions.Follow proper escalation metrics on priority cases.Identify opportunities to implement ideas for process improvements. Communicate leadership goals/ideas across various line of businesses.On call support and training to new hired associates.Support as a floor walker to new call taking associates.Handle Critical Client escalations working with Payroll, Time and Attendance and on shore teams when needed.

Pune

Building new Physical (Dell or HP) and Virtual Windows Servers according to General Electric (GE) Healthcare’s project requirementsTroubleshooting BSOD, Unexpected reboots, servers hang, server performance issues.Applying patches, software policies and remediating the servers using HP Server Automation tool. Review the Microsoft Windows Event logs for errors and troubleshooting accordingly.Troubleshooting, diagnosing, testing, and resolving system problems and issues both physical and virtual machines.Troubleshooting with basic knowledge on vMotions, Cold and Hot migrations, vSphere, DRS and Fault ToleranceAnalysing, evaluating and diagnosing technical problems and issues such as regular maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, internet, email, installation, databases, operating systems, and security systems on VDI’s, Virtual Workspace machines, laptops, printers, desktops and store machines, project related machines across Wal-Mart.To install applications and software through SMS 2003, troubleshooting SMS client issues and WMI issues. Monitoring the performance on deployment of Security patches and other modified applications on VDI’s, Wal-Mart Store machines, laptops and desktops.Upgrading driver software for related hardware remotely on thin clients, laptops desktops and VDIs Supporting on Wal-Mart Store Machines, Store Printers/Scanners and Thin clients.

Pune Area, India

Handling outbound technical queries for a UK based Internet Service Provider, TalkTalk Group.Owning the resolution of escalated customer issues in accordance with TalkTalk processes and policies. Worked with TalkTalk Group Telephone Exchange engineers and ADSL Line Engineers at British Telecom to resolve issues.Troubleshooting technical issues relating to ADSL modems, routers and telephone connectivity. Troubleshooting internet connectivity issues such as internet connectivity, slowness, WIFI related queries, slowness and no webpages issues.Configuring WIFI Routers, PC/MAC computers, printers and email systems to work seamlessly with the Internet connection.Creating documents/standard operating procedures for knowledge transfer across the line of businesses. Resolving cases escalated by Technical Advisors by fault diagnosis tools and by over the phone troubleshooting for broadband and telephone issues.

Bachelor Of Commerce (B.Com.), Cost And Works Accounting

Education record