A dedicated Hotel Manager with more than 20 years of experience in the hospitality industry, providing clients with the highest degree of hospitality and customer service by ensuring that facilities , services meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.
Queen City Hotel
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Hotel ManagerQueen City Hotel Jan 2018 - PresentBanjarmasin, South Kalimantan, IndonesiaLeading the team to achive the budget, Maintaining hotel performance on Physical,Image,SOP,Sales and Revenue and the highest standard level of service
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Front Office ManagerCrown Prince Hotel Surabaya Aug 2014 - Nov 2017Summary Excellent manager leading by sample with strong and comfortable leadership skill, with experience in day to day management of hotel operation and it’s staff with commercial accountability for planning, organizing and directing all all hotel services, including Front Office, banqueting and housekeeping.Exellent on eye detail of customer satisfaction, revenueAnd Sop’s.Qualification: Total of twenty years experience in related field. Complete knowledge of hotel operations and procedure. Outstanding oral, written and training communication skill. Unparalleled guest relation skill especially in creating “ special touch “ and resolving guest complaint, request and concerns. Strong analytical skill including trend analysis and the ability to develop innovative tactics to resolve problem and preventive action. Excellent eye for details, can carry out action to improve the appearance of the property, and employee as well as establish relevant action that meet guest expectations. Positive and upbeat approach to employee relations and guest complaints. Strong computer skill especially property management system such as : Fidelio, Opera, PowerPro and word processing. Remarkable ability to ensure proper selection, training, motivation and counseling of all employee. -
Front Office ManagerSwiss-Belhotel International Aug 2013 - Aug 2014Surabaya Area, East Java, IndonesiaJoin As Pre-opening teamWork closely with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls. Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. Total of twenty years experience in related field. Complete knowledge of hotel operations and procedure. Outstanding oral, written and training communication skill. Unparalleled guest relation skill especially in creating “ special touch “ and resolving guest complaint, request and concerns. Strong analytical skill including trend analysis and the ability to develop innovative tactics to resolve problem and preventive action. Excellent eye for details, can carry out action to improve the appearance of the property, and employee as well as establish relevant action that meet guest expectations. Positive and upbeat approach to employee relations and guest complaints. Strong computer skill especially property management system such as : Fidelio, Opera, PowerPro and word processing. Remarkable ability to ensure proper selection, training, motivation and counseling of all employee.. -
Front Office ManagerPt Sahid International Hotel Management & Consultant (Sahid Hotels) Surabaya Nov 2012 - Aug 2013Surabaya Area, East Java, IndonesiaJoin in Pre Opening TeamSet goals, motivate/ discipline employees, perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. Total of twenty years experience in related field. Complete knowledge of hotel operations and procedure. Outstanding oral, written and training communication skill. Unpararaleled guest relation skill especially in creating “ special touch “ and resolving guest complaint, request and concerns. Strong analytical skill including trend anaylisi and the ability to develop innovative tactics to resolve problem and preventive action. Excellent eye for details, can carry out action to improve the apperiance of the property, and employee as well as establish relevant action that meet guest expectations. Positive and upbeat approach to employee realtions and guest complaints. Strong computer skill expecially property management system such as : Fidelio, Opera, PowerPro and wordprocessing. Remarkable ability to ensure proper selection, training, motivation and councseling of all employee. -
Front Office ManagerSwiss-Belhotel International - Jaya Pura Feb 2012 - Jul 2012Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). Total of twenty years experience in related field. Complete knowledge of hotel operations and procedure. Outstanding oral, written and training communication skill. Unpararaleled guest relation skill especially in creating “ special touch “ and resolving guest complaint, request and concerns. Strong analytical skill including trend anaylisi and the ability to develop innovative tactics to resolve problem and preventive action. Excellent eye for details, can carry out action to improve the apperiance of the property, and employee as well as establish relevant action that meet guest expectations. Positive and upbeat approach to employee realtions and guest complaints. Strong computer skill expecially property management system such as : Fidelio, Opera, PowerPro and wordprocessing. Remarkable ability to ensure proper selection, training, motivation and councseling of all employee. -
Front Office ManagerNovotel Hotels Jan 2011 - Feb 2012Surabaya Area, East Java, Indonesia Total of twenty years experience in related field. Complete knowledge of hotel operations and procedure. Outstanding oral, written and training communication skill. Unparalleled guest relation skill especially in creating “ special touch “ and resolving guest complaint, request and concerns. Strong analytical skill including trend analysis and the ability to develop innovative tactics to resolve problem and preventive action. Excellent eye for details, can carry out action to improve the appearance of the property, and employee as well as establish relevant action that meet guest expectations. Positive and upbeat approach to employee relations and guest complaints. Strong computer skill especially property management system such as : Fidelio, Opera, PowerPro and word processing. Remarkable ability to ensure proper selection, training, motivation and counseling of all employee. -
Assistant Manager Front OfficeHotel Bumi Surabaya Nov 2008 - Aug 2010Surabaya Area, East Java, IndonesiaPosition Summary:Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.
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Assistant Manager Front OfficeHyatt Regency Surabaya Sep 2004 - Oct 2008Surabaya Area, East Java, IndonesiaPosition Summary:Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Center. Responsible for VIP movement in the Hotel. -
Assistant Front Office ManagerNovotel & Ibis Solo Mar 2003 - Sep 2004SoloPosition Summary:Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel. -
Front Office AgentSheraton Hotels & Resorts Mar 1997 - Jul 1997Join as Pre Opening TeamHandling wide of variety of customer needs and concerns, Responsible for opening and closing of store and bank deposit/ house bank. To fullfil and please customer request. -
Front Office AgentShangri-La Hotels And Resorts Nov 1994 - Mar 1997Surabaya Area, East Java, IndonesiaJoin as Pre Opening TeamHandling wide of variety of customer needs and concerns, Responsible for opening and closing of store and bank deposit/ house bank. To fullfil and please customer request.
Gunawan Wibisono Skills
Gunawan Wibisono Education Details
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Stie Trianandra SoloEconomic & Management -
Stie Trianandra3.0
Frequently Asked Questions about Gunawan Wibisono
What company does Gunawan Wibisono work for?
Gunawan Wibisono works for Queen City Hotel
What is Gunawan Wibisono's role at the current company?
Gunawan Wibisono's current role is Hotel Manager| S1- Economic| Hotel Management | Pre Opening Experience | OTA |Fidelio,Opera,PowerPro | CLEAN PERSONAL DATA BASE |.
What schools did Gunawan Wibisono attend?
Gunawan Wibisono attended Stie Trianandra Solo, Stie Trianandra.
What skills is Gunawan Wibisono known for?
Gunawan Wibisono has skills like Opera, Fidelio, Power Pro, Maxial, Rhapsody, Computer Literature, Microsoft Office 2007, Gds Systems, Rooms Division, Front Office, Customer Satisfaction, Revenue Analysis.
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Gunawan Wibisono
Chief Product Officer I Illustrator I Designer I Creative & Gamification SpecialistJakarta, Indonesia -
Gunawan Wibisono
Jakarta -
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