Gunawan Wibisono

Gunawan Wibisono Email and Phone Number

Hotel Manager| S1- Economic| Hotel Management | Pre Opening Experience | OTA |Fidelio,Opera,PowerPro | CLEAN PERSONAL DATA BASE | @
Gunawan Wibisono's Location
Banjarmasin, South Kalimantan, Indonesia, Indonesia
About Gunawan Wibisono

A dedicated Hotel Manager with more than 20 years of experience in the hospitality industry, providing clients with the highest degree of hospitality and customer service by ensuring that facilities , services meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.

Gunawan Wibisono's Current Company Details
Queen City Hotel

Queen City Hotel

Hotel Manager| S1- Economic| Hotel Management | Pre Opening Experience | OTA |Fidelio,Opera,PowerPro | CLEAN PERSONAL DATA BASE |
Gunawan Wibisono Work Experience Details
  • Queen City Hotel
    Hotel Manager
    Queen City Hotel Jan 2018 - Present
    Banjarmasin, South Kalimantan, Indonesia
    Leading the team to achive the budget, Maintaining hotel performance on Physical,Image,SOP,Sales and Revenue and the highest standard level of service
  • Crown Prince Hotel Surabaya
    Front Office Manager
    Crown Prince Hotel Surabaya Aug 2014 - Nov 2017
    Summary Excellent manager leading by sample with strong and comfortable leadership skill, with experience in day to day management of hotel operation and it’s staff with commercial accountability for planning, organizing and directing all all hotel services, including Front Office, banqueting and housekeeping.Exellent on eye detail of customer satisfaction, revenueAnd Sop’s.Qualification: Total of twenty years experience in related field. Complete knowledge of hotel operations and procedure. Outstanding oral, written and training communication skill. Unparalleled guest relation skill especially in creating “ special touch “ and resolving guest complaint, request and concerns. Strong analytical skill including trend analysis and the ability to develop innovative tactics to resolve problem and preventive action. Excellent eye for details, can carry out action to improve the appearance of the property, and employee as well as establish relevant action that meet guest expectations. Positive and upbeat approach to employee relations and guest complaints. Strong computer skill especially property management system such as : Fidelio, Opera, PowerPro and word processing. Remarkable ability to ensure proper selection, training, motivation and counseling of all employee.
  • Swiss-Belhotel International
    Front Office Manager
    Swiss-Belhotel International Aug 2013 - Aug 2014
    Surabaya Area, East Java, Indonesia
    Join As Pre-opening teamWork closely with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls. Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals.  Total of twenty years experience in related field. Complete knowledge of hotel operations and procedure. Outstanding oral, written and training communication skill. Unparalleled guest relation skill especially in creating “ special touch “ and resolving guest complaint, request and concerns. Strong analytical skill including trend analysis and the ability to develop innovative tactics to resolve problem and preventive action. Excellent eye for details, can carry out action to improve the appearance of the property, and employee as well as establish relevant action that meet guest expectations. Positive and upbeat approach to employee relations and guest complaints. Strong computer skill especially property management system such as : Fidelio, Opera, PowerPro and word processing. Remarkable ability to ensure proper selection, training, motivation and counseling of all employee..
  • Pt Sahid International Hotel Management & Consultant (Sahid Hotels) Surabaya
    Front Office Manager
    Pt Sahid International Hotel Management & Consultant (Sahid Hotels) Surabaya Nov 2012 - Aug 2013
    Surabaya Area, East Java, Indonesia
    Join in Pre Opening TeamSet goals, motivate/ discipline employees, perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. Total of twenty years experience in related field. Complete knowledge of hotel operations and procedure. Outstanding oral, written and training communication skill. Unpararaleled guest relation skill especially in creating “ special touch “ and resolving guest complaint, request and concerns. Strong analytical skill including trend anaylisi and the ability to develop innovative tactics to resolve problem and preventive action. Excellent eye for details, can carry out action to improve the apperiance of the property, and employee as well as establish relevant action that meet guest expectations. Positive and upbeat approach to employee realtions and guest complaints. Strong computer skill expecially property management system such as : Fidelio, Opera, PowerPro and wordprocessing. Remarkable ability to ensure proper selection, training, motivation and councseling of all employee.
  • Swiss-Belhotel International - Jaya Pura
    Front Office Manager
    Swiss-Belhotel International - Jaya Pura Feb 2012 - Jul 2012
    Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).  Total of twenty years experience in related field. Complete knowledge of hotel operations and procedure. Outstanding oral, written and training communication skill. Unpararaleled guest relation skill especially in creating “ special touch “ and resolving guest complaint, request and concerns. Strong analytical skill including trend anaylisi and the ability to develop innovative tactics to resolve problem and preventive action. Excellent eye for details, can carry out action to improve the apperiance of the property, and employee as well as establish relevant action that meet guest expectations. Positive and upbeat approach to employee realtions and guest complaints. Strong computer skill expecially property management system such as : Fidelio, Opera, PowerPro and wordprocessing. Remarkable ability to ensure proper selection, training, motivation and councseling of all employee.
  • Novotel Hotels
    Front Office Manager
    Novotel Hotels Jan 2011 - Feb 2012
    Surabaya Area, East Java, Indonesia
     Total of twenty years experience in related field. Complete knowledge of hotel operations and procedure. Outstanding oral, written and training communication skill. Unparalleled guest relation skill especially in creating “ special touch “ and resolving guest complaint, request and concerns. Strong analytical skill including trend analysis and the ability to develop innovative tactics to resolve problem and preventive action. Excellent eye for details, can carry out action to improve the appearance of the property, and employee as well as establish relevant action that meet guest expectations. Positive and upbeat approach to employee relations and guest complaints. Strong computer skill especially property management system such as : Fidelio, Opera, PowerPro and word processing. Remarkable ability to ensure proper selection, training, motivation and counseling of all employee.
  • Hotel Bumi Surabaya
    Assistant Manager Front Office
    Hotel Bumi Surabaya Nov 2008 - Aug 2010
    Surabaya Area, East Java, Indonesia
    Position Summary:Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.
  • Hyatt Regency Surabaya
    Assistant Manager Front Office
    Hyatt Regency Surabaya Sep 2004 - Oct 2008
    Surabaya Area, East Java, Indonesia
    Position Summary:Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Center. Responsible for VIP movement in the Hotel.
  • Novotel & Ibis Solo
    Assistant Front Office Manager
    Novotel & Ibis Solo Mar 2003 - Sep 2004
    Solo
    Position Summary:Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.
  • Sheraton Hotels & Resorts
    Front Office Agent
    Sheraton Hotels & Resorts Mar 1997 - Jul 1997
    Join as Pre Opening TeamHandling wide of variety of customer needs and concerns, Responsible for opening and closing of store and bank deposit/ house bank. To fullfil and please customer request.
  • Shangri-La Hotels And Resorts
    Front Office Agent
    Shangri-La Hotels And Resorts Nov 1994 - Mar 1997
    Surabaya Area, East Java, Indonesia
    Join as Pre Opening TeamHandling wide of variety of customer needs and concerns, Responsible for opening and closing of store and bank deposit/ house bank. To fullfil and please customer request.

Gunawan Wibisono Skills

Opera Fidelio Power Pro Maxial Rhapsody Computer Literature Microsoft Office 2007 Gds Systems Rooms Division Front Office Customer Satisfaction Revenue Analysis Micros Hospitality Industry Hospitality Management Hotel Management Hotels

Gunawan Wibisono Education Details

  • Stie Trianandra Solo
    Stie Trianandra Solo
    Economic & Management
  • Stie Trianandra
    Stie Trianandra
    3.0

Frequently Asked Questions about Gunawan Wibisono

What company does Gunawan Wibisono work for?

Gunawan Wibisono works for Queen City Hotel

What is Gunawan Wibisono's role at the current company?

Gunawan Wibisono's current role is Hotel Manager| S1- Economic| Hotel Management | Pre Opening Experience | OTA |Fidelio,Opera,PowerPro | CLEAN PERSONAL DATA BASE |.

What schools did Gunawan Wibisono attend?

Gunawan Wibisono attended Stie Trianandra Solo, Stie Trianandra.

What skills is Gunawan Wibisono known for?

Gunawan Wibisono has skills like Opera, Fidelio, Power Pro, Maxial, Rhapsody, Computer Literature, Microsoft Office 2007, Gds Systems, Rooms Division, Front Office, Customer Satisfaction, Revenue Analysis.

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