- New country launches | Expansion of programs in Poland, Sweden, Mexico, Brazil & India- Managing culturally diverse team of 50+ talents incl. SMEs & Managers located across EU15, US & IN

- Managing a special project during Poland marketplace launch with a team of 20+ associates- Responsible for managing project costs within the budget- Responsible for completing the project on schedule- Responsible for ensuring the quality meets the standards set in the project charter- Responsible for Identifying & document all activities that needs to be performed in order to project goals- Responsible for recognizing potential risks and planning a preventative or corrective strategy- Leader of 2 Business Units (Post Buying Experience & Defect Elimination) and 1 special project for the duration of 12 months (Language Enablement) for the Swedish & Polish Marketplace of Amazon Catalogs- Responsible to ensure business expansion through successful onboarding of new programs, definition and continuous revision of productivity goals & KPIs- Team leadership and drive of innovation projects. Main point of contact for internal stakeholders and responsible for full resolution of end-customer complaints through leadership of the Defect Elimination Team

- Manufacturing Operations in Construction - Responsible for Sales and Marketing Operations - CRM optimization and driving cross-border sales growth

- Hiring, building and leading the executive team incl. Marketing & PM- Developing & Maintaining the Business Plan- Creating & controlling KPIs, SOPs, SLAs & other metrices

- Managing the projects in BFSI vertical, leading baselining and benchmarking activities- External business transitions of 40+ processes (incl. insurance & banking) with 80+ staff from client site in Sweden to Genpact Latvia- Internal business transitions of 60+ processes (incl. insurance & banking) with 150+ staff from Genpact Latvia to Genpact Poland- Coordinating the Business Operations Strategy and developing business innovations- Onboarding new clients and programs- Ensuring audit controls are followed to protect the project from unnecessary risk and exposure- Liaising between internal teams and client representatives in Sweden- Participating in management board meetings and conference calls to present the project reviews incl. KPI, improvement plan & program audit (100k+ customers)- Addressing escalations and resolving arising issues by means of effective communication with clients, managers of various levels and stakeholders- Organizing team huddles / All hands meetings to review the latest business updates, vision & mission of the company and current goalsACHIEVEMENTS • GENPACT AWARD for being best performer• LEAN ACE project implementation• LDPP (Lean Digital Promoter Program) Best Performer Account (2019) for Genpact Europe and Latin America• Internal Product Trainer Certification• Successful business transition from client site in Sweden to Genpact Latvia• Successful internal business transition from Genpact Latvia to Genpact Poland• Client recognition• Green Belt Certified

- Leading team & projects in one of the largest producers of custom wall decorations in the world- Creating customer portfolio analysis and marketing strategies- Building and maintaining profitable relationships with B2B customers- Creating/implementing retention campaigns for 15+ websites- Coordinating the sales team of new sales and cross-selling opportunities- Updating websites with latest news and advertisements- Coordinating the Business Operations Strategy and developing business innovations- Creating and enforcing plans to meet the needs of customers- Building long-term relationships with clients and customers- Building a strong reputation in the market- Keeping customers updated on the latest products in order to increase sales- Analyzing customer reviews at TrustedShops to enhance customer satisfaction- Working with different delivery partners to ensure the high quality of delivery servicesACHIEVEMENTS:- Being fastest growing mass customization companies in e-commerce DE, SE & FR

Developing creative ideas and implementation; cooperating in teams; planning, organizing tasks and activities; finding solutions in difficult and challenging contexts; enhancing customer satisfaction

- Respond to customer queries in a timely and accurate way, via phone, email or chat- Identify customer needs and help customers use specific features- Assist in training junior Customer Support Representatives- Gather customer feedback and share with Product, Sales and Marketing teams- Comply with all Scandinavia/EU/USA legislation as well as airport authority- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

- Plan details for travel including transportation, accommodation, and airlines with specific countries (USA, CANADA, EU )- Work with clients to determine their traveling needs- Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations- Manage large-scale events including conferences and retreats- Book transportation and hotel reservations on behalf of clients- Collect payments and pay fees- Resolve travel issues, complaints, and refunds- Meet sales targets and profit goals- Maintain client information and financial records- Ensure you stay up-to-date with tourism trends by attending travel seminars