Gunjan S Email & Phone Number

United States

• Troubleshooting Amazon Accounts issues on seller central and vendor central
• Identifying and resolving client issues related to Amazon's products and services. This involved working with other teams within the company to resolve more complex issues.
• Working closely with Amazon Support to get client issues resolved
• Escalated issues to Account Managers and other specialists whenever necessary.

United Kingdom (Working remotely)

USA (Virtually Working From India)

• Responding to customer inquiries promptly and accurately through various communication channels
• Resolving customer complaints and issues by providing solutions or escalating to the appropriate department
• Providing information about products or services to customers and assisting with their purchase decisions
• Maintaining accurate customer records and documentation
• Collaborating with other departments to resolve complex customer issues
• Handling customer requests… Show more

United States (Working Remotely)

• I have worked with Kaliber Global Inc., Bellevue, WA. USA since it was a startup. Kaliber was awarded Inc 500 Fastest Growing Company in 2017 and a top 1000 Amazon Marketplace Seller in USA.
• Reported directly to the CEO
• Managing Amazon Storefront, Ebay and Newegg store for client.
• Accessing content for its efficiency for product performance
• Creating Email templates and responding to customer service emails.
• Managing promotions, coupons and exclusive… Show more I have worked with Kaliber Global Inc., Bellevue, WA. USA since it was a startup. Kaliber was awarded Inc 500 Fastest Growing Company in 2017 and a top 1000 Amazon.

Oregon, USA (Working Remotely)

• Report directly to the Owner of company.
• It was a small project answering few emails daily with friendly response as a customer service agent.
• The client’s style of answering email was informal and every email has to be creative.
• Software / Website used were Etsy, Ecwid and Pinterest.

TRI LLC, FL, USA

• Report directly to the President
• Managing Amazon Promotions.
• Generating few custom reports.
• Product Research on Amazon
• Competitor Analysis
• Repricing Help on product listing

1140 Holland Drive #8 Boca Raton, FL 33487 USA

• Report directly to the Managing Director.
• Managing Amazon Storefront
• Creating new product listing pages (including variations) using FLAT FILES.
• Update titles, images, product descriptions, features and keywords on existing product pages.
• Creating Email templates and responding to customer service emails.
• Managing website storefront using Magento.

United Kingdom (Working Remotely)

• Report directly to the Managing Director.
• Sourcing vacancies and marketing data.
• Managing Team of 4-6 people for data processing.
• Recruitment and training of new team members.
• Handling full cycle recruitment (job posting, profiling, candidate screening, shortlisting, in person interview coordination, job offer, hiring, onboarding requirements)
• Responsible for the operations of the Recruitment Department.

• Worked as Project Lead for Content Management tool Teamsite. Providing Functional support for www.shell.com and application utilized to run the site. For example Sage, Magus, Akamai and Clicktools.Awards=======
• Awarded “Thanks a Zillion” for the best team member.
• “Feather in my cap” for Project lead of a leading project for maintaining
• Shell.com was ranked #1 FT index of corporate websites with cumulative efforts from all the team and our team leading the… Show more Worked as Project Lead for Content Management tool Teamsite. Providing Functional.
• Shell.com was ranked #1 FT index of corporate websites with cumulative efforts from all the team and our team leading the co-ordination. I was project lead on this project. This was the appreciation from BSM Shell.com.

• Back up Team Lead for Shell Intranet and Oneshell projects.
• Worked as Application Support Engineer maintaining Content management application for Shell Intranet.

Providing support DELL Optiplex Business customer for EMEA region.

Secunderābād, Telangana, India

Taught Java, VB, SQL Server 2000, Web Design, Windows 2000 and MS Office.

B.Ed, Education

B.Sc, Chemistry

Hdse, Computers

Ctet Paper I And Paper Ii, Education