 Sales & Marketing-Collate relevant customer and market intelligence data and provide the same to Senior Management to facilitate analysis and identify avenues for increasing Sales through this channel also participating in the timely execution of Projects specific Marketing and Branding initiatives. Branding- Involved in the decisions related to advertisement campaigns, price revisions, inventory management etc. Inventory Control- Providing the stock information to channel partners/Internal Sales team, updating management report with actual sales value. Maintaining Inventory of Project. Provide excellent client relationship management services to the customers to achieve customer satisfaction and credibility in the market. Developing and enhancing business for the organization, identify business opportunities/ revenue models and generating business plans to achieve the same and locate potential clients in targeted segments to secure profitable business. Conceptualizing and implementing measures for streamlining the customer support operations; optimizing resource utilization and ensuring adherence to service quality standards. Resolved customer issues/queries, provided first time resolution, handled escalated issues and maintained highest standards of customer service giving preference to customer satisfaction & promptly resolved problems & concerns.

 Conceptualizing and implementing measures for streamlining the customer support operations; optimizing resource utilization and ensuring adherence to service quality standards. Resolved customer issues/queries, provided first time resolution, handled escalated issues and maintained highest standards of customer service giving preference to customer satisfaction & promptly resolved problems & concerns. Addressed and resolved various grievances aired by customers and staff, to maintain a harmonious working environment.

 Proactively identifying and analyzing business opportunities. Developing innovative solutions to meet client needs.  Steering initiatives in driving growth in business volumes and realize sales as well as revenue targets via effective marketing strategies. Key player in analysis, development, and implementation of strategic business plans & policies, ensuring organizational growth, targeting maximum profitability & cost effectiveness. Skillfully tracking market dynamics and draw inputs to realign tactics/strategies to counter competition. Successfully ensure wide distribution of products through effective market penetration and brand promotional  Provide excellent client relationship management services to the customers to achieve customer satisfaction and credibility in the market. Developing and enhancing business for the organization, identify business opportunities/ revenue models and generating business plans to achieve the same and locate potential clients in targeted segments to secure profitable business.

 Directly accountable for driving revenues, setting up and improving operational efficiency, positioning brand image in the market and team motivation efforts. Managed all the administrative & official activities while maintaining the healthy work environment & discipline.  Resolved queries & maintained communication for smooth process efficiency while Briefing transaction query and providing balance confirmation certificates. Established healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and working towards solving their query resolution and escalations in an effective manner.  Streamlined the process of attending customers’ queries/complaints and resolving the issues to total customer satisfaction. Handling of customer query, Receiving and withdrawal of cash, managing cash counter, transfer of cheque, clearing, RTGE, NEFT, Opening of all types bank accounts, and other banking work.