Gunjan Kedia Email and Phone Number

Worked as a Change Manager

 Understanding of ITIL-V3 Lifecycle, Incident Management Lifecycle, Change Management Lifecycle Assist in managing Change Management Produces schedules of requests for change (RFCs) Involved in change advisory board (CAB) meeting, providing all necessary documentation relating to the status of changes Chasing for ongoing and aged changes with implementation teams to expedite it Ensure failed changes are correctly recorded, and go through post implementation review Involved in change management process awareness internally Monitoring and Reporting of upcoming, implemented and failed Change Assist for identifying, implementing and review of service improvement initiatives Create and distribute daily, weekly change data Basic knowledge of Problem Management Basic knowledge of Configuration Management Knowledge of Installation, creation, maintenance, configuration and troubleshooting of SQL Server 2008 Designing & deploying databases for various front-end applications Solving the requests raised by user Knowledge of writing SQL queries, Stored procedures, functions and triggers Proficiency in MS Office applications including Outlook, Word and Excel Knowledge in basic Project Management Concepts