Gunjan Kumar Email & Phone Number

India

Agartala, Tripura India

• Hotel Polo Towers Group is a collection of intimate luxury hotels hidden in holiday destinations across Meghalaya, Kolkata & more. Spearheaded Business Operations and Sales for Polo Orchid Resort, Cherranpunji, Polo.
• For Agartala, Tripura… Show more Hotel Polo Towers Group is a collection of intimate luxury hotels hidden in holiday destinations across Meghalaya, Kolkata & more. Spearheaded Business Operations and Sales for Polo.
• For Agartala, Tripura Unit:o Acquired No.1 position within the span of one month on TripAdvisor crossed 50 Lakh turnover with 22Rooms, 01 Banquet & 01 Restaurant cum Bar.o Hosted the ODC of the Honorable Prime minister.
• For Kolkata, West Bengal Unit:o Manpower ratio was brought down to 1.93 from 3.26 (while in operation).o Food Cost was brought down to 27% from 38% and increased GOP to 39.42% from 22%.o Brought down the Debtors to 22L.
• For Cherranpunji, Meghalaya Unit:o Winner of the Best Productivity and Best Revenue, Lion Award 2018-19 by Polo TowersManagement.o Successfully launched the Resto-cum-Bar SOHRA HOUSE and Infinity Pool & Poolside bar.

Hotel Formule1 Whitefield Bengaluru

• Hotel Formule1 is in the top 10% of hotels in Whitefield Bengaluru & TripAdvisor with an Average Customer Satisfaction index of 84, Team Size: 30+Role:
• Modernized & re-positioned Hotel Formule1 in FY 2016-17 that resulted in maximum occupancy & ARR; Set up the best productive team for F1 under Accor Hotels with the highest GSI in FY 2016-17
• Enhanced employee engagement activities and ensure reduction in attrition; amended and implemented new sales, marketing, and operational… Show more Hotel Formule1 is in the top 10% of hotels in Whitefield Bengaluru &.
• Enhanced employee engagement activities and ensure reduction in attrition; amended and implemented new sales, marketing, and operational activities for the unit.Attainments:
• Fostered from Silver to Bronze level on the Planet 21 platform; led highest GOP for Formule1 brand2016-17.
• Improved position on TripAdvisor from 129 to 31 out of 636 Hotels (FY 2016-17).

Goa India

• Cygnett Inn Celestial top 10 hotels in North Goa on Trip Advisor with the Average Customer Satisfactionindex of 93,Team Size: 48+Role:
• Responsible for Hotel operations, daily staff management, and guests; re-branded Cygnett Brand.
• Organizing Hotel Operations including reception, food service, bar service, room service, bookings,budgeting, marketing, staff recruitment, and training and evaluating financial performance.Attainments:
• Restructured &… Show more Cygnett Inn Celestial top 10 hotels in North Goa on Trip Advisor with the Average Customer Satisfactionindex of 93,Team Size: 48+Role:
• Restructured & repositioned Cygnett Inn Celestial Candolim in 2015-16 @ ARR of Rs.3650, Market share @ 11% (in 13 comp set hotels) and No.11 on Trip Advisor.
• Attrition reduced to 4% and with GOP @ 39%.

Mayfair Lagoon & Mayfair Convention Bhubaneswar

• Mayfair Hotels & Resorts (One of the most exotic Hotel/Resort Group in eastern India) Team Size: 200+Role:
• Responsible for all aspects of hotel operations and provides support to the top management.
• Directs hotel activities and business operations with a balanced focus on guests, employees, and profits.
• Redesigned the SOP, renegotiated terms with vendors/suppliers, introduced Eco-friendly practices, and a unified team committed to premium guest… Show more Mayfair Hotels & Resorts (One of the most exotic Hotel/Resort.
• Redesigned the SOP, renegotiated terms with vendors/suppliers, introduced Eco-friendly practices, and a unified team committed to premium guest service.Attainments:
• Mayfair Lagoon (One of the most exotic 5* Resort in eastern India) and “Certificate of Excellence”award for exceeding the Guest’s expectations 03 years in a row.

Kolkata Area, India

• The Sonnet Hotels & Resorts is a proud member of "Preferred Hotels & Resorts Connect Collection" -A global leader in the Hospitality Industry, having more than 650 hotels across the world under its umbrella of brands.
• Supervised front office personnel, supporting training staff and revenue enhancement through the online segment.
• Tied up with new business houses and continuous follow-ups Comprehensive guest database management.
• Bound with different online portals and travel agents, website upgradation & extended revenues through rate of the day/Fit/travel agents. Show less

Strand Road

• The first and only floating hotel in India and Southeast Asia under the brand Concept Hospitality Pvt Ltd.Team Size: 18Growth Path:January 2010 – September 2010; Duty ManagerOctober 2008 – December 2009; Front Office.
• Lead the end-to-end operations and services; managed debtors, ensuring guest satisfaction.
• Participated in the “Train the trainer" program conducted by Concept Hospitality group, Justified all the managerial work as… Show more The first and only floating hotel in India and Southeast Asia under the brand.
• Participated in the “Train the trainer" program conducted by Concept Hospitality group, Justified all the managerial work as per the organization's aspects.Role as Front Office Executive:
• Assigning duties and making duty Rota’s for the team; handling guest complaints and maintaining a high standard of guest relations and Smooth operation.
• Liaison with all other departments and keep good control of the online and offline reservations.

Kolkata Area, India

• Pan India Food Solutions Pvt. Ltd., formerly known as Blue foods Pvt. Ltd., commenced its operations in the year 2000 in Mumbai.Team Size: 72Role:
• Set up team targets and reviewed them on daily basis; ensure excellent guest satisfaction and resolved issues.
• Generating Reports and sending them to the HO on daily basis.

Mba, Operations Management, B

Activities and Societies: Project on Indian Automobile Industry (Supply Chain Management)

Bts, Tourism

Activities and Societies: Project on Indian Tourism and its future, Project on historical places, their values & culture in current days.

3 Year Diploma In Hotel Management, Hotel Management, Catering Technology And Applied Nutrition

Activities and Societies: Six Months of Industrial training at Le Meridian Pune, 2005