* Creating, designing, organizing, and managing the training programs that help develop desired skills in a corporate setting.* Evaluating/Analyzing and identifying training needs to meet account/program objectives* Designing and developing the training programs* Planning and assessment of training programs* Participating in reviewing the training SOPs and updating the same* Training Feedback Analysis for continual improvement in training function* Analyzing customer satisfaction reports and quality reports periodically with to identify the training needs

• Conduct New Hire Training sessions for Online Reputation Management (ORM) & Social MediaMarketing new employees • Conduct refresher training sessions for Existing employee's (based on their On-job performances) • Conduct Trainings on Social Media Platforms like Facebook, Twitter, Instagram, LinkedIn, etc.,Respective B2B and B2C Client's Product and processes, Salesforce Tool i.e. Social Studio. • Created Response Posting templates for respective processes. • Conducted training for Search Engine Optimization (SEO) Team as Trained in house employees onSEMRush, SimilarWeb, Google Adwords, Google Analytics • Conducted trainings on Soft Skills like Team Management, Communications, Email Writing, TimeManagement • Conducted digital marketing weekly updates sessions on new trends and updates in Social andDigital Media world • Created e-learning portal for ORM team which covered their respective process detailing, andupdated them as and when there was a change in process. • Conducted training using e-learning tools i.e. Google Drive, Google Calendar, Google Docs, YouTube,Microsoft Office Suite, Canva, Grammarly, Quora, Quia, Feedly, Momentum. E-learning tools forNetworking: Twitter, LinkedIn. • Conducted post course assessments to ensure learning process and objectives are met • Providing feedback to potential hires, new employees and the management team on training andtesting results • Maintains a thorough knowledge of the latest systems, processes, services, equipment products andtechnologies • Sharing Weekly and Monthly Training Report based on employee training performance • Preparing Training Calendar and Training planner and sharing it among the team members.

* Conducted New Hire Training sessions for new employees & Existing employee's refresher training * Created in-house training manuals for Sales processes * Conducted trainings on Soft Skills like Leadership, Team Management, Communications, EmailWriting, Selling Skills for in-house employees * Provides feedback to potential hires, new employees and the management team on training andtesting results * Monitors and provides appropriate feedback and coaching to peer mentors. * Final Refining of HR Recruitment.

* Working as process trainer for corporate client i.e. TabCab Radio Taxi* Taking calls to book the cab availability for the customers for the process of TAB cab * Handled the Training's since February 2012 till mar 2013* Training the NHT & handling OJT programs* Created and Initiated Associate Reference Document for Internal Employee to refer the process needs & requirements* Audits for NHT & OJT Batches* Handled the Training's since February 2012 till mar 2013 for Hinduja's at Client's site * Trained 13 NHT batches & Handled the OJT programs for TabCab Radio Taxi Services * Created and Initiated Associate Reference Document * Also Audits for NHT & OJT Batches

Verifying the details of credit card holders, Giving confirmation call for their medical policy, After having the positive consent of the customer, submitting the lead for further verification, Updating their details in computer, Retention Dept - Retaining customers back to the business as convincing them to continue with the Mediclaim & Policies at their renewal year