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Gunkaar Singh Email & Phone Number
Technical Support Specialist
at
OLG
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Specialist
Location
Sault Ste. Marie, Ontario, Canada
Company size
Who is Gunkaar Singh? Overview
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Quick answer
Gunkaar Singh is listed as Technical Support Specialist at OLG, a company with 3483 employees, based in Sault Ste. Marie, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Gunkaar Singh.
Gunkaar Singh previously worked as Customer Care Specialist - Retailer Devices at Olg and Customer Care Representative - Technical Support at Shipblink. Gunkaar Singh holds Graduate Certificate, Project Management from Algoma University.
Company email context
Email format at OLG
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OLG
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Profile bio
About Gunkaar Singh
Hello, I'm Gunkaar Singh and I am a Project Management in IT graduate from Algoma University, Ontario, Canada.I'm passionate about Growth and Content Writing and have done various projects in the same.I currently work with Ontario Lottery and Gaming & I'm always looking forward to new opportunities and challenges.Do message me if there's any opportunity available that will help both of us :)
Current workplace
Gunkaar Singh's current company
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10 roles
Gunkaar Singh work experience
A career timeline built from the work history available for this profile.
Customer Care Specialist - Retailer Devices
Current- Provided expert technical support to retailers regarding lottery terminals.
- Diagnosed and resolved issues related to machine functionality, software glitches, and hardware malfunctions.
- Guided retailers through step-by-step solutions to fix their terminals remotely
- Coordinated with field technicians to dispatch them to retailers’ locations when on-site troubleshooting was required.
- Ensured timely response and resolution for critical issues.
- Received the 15 for U Award for meticulous note-taking and documentation.
Sep 2023 - Present
Customer Care Representative - Technical Support
- Received customer satisfaction ratings of 4.8 out of 5, reflecting excellent communication andproblem-solving skills in providing technical support.
- Reduced average call duration by 20% through effective troubleshooting and issue resolutiontechniques, resulting in improved call efficiency and increased customer satisfaction.
- Proactively identified and resolved recurring technical issues, resulting in a 30% reduction in repeatcalls and improved customer retention.
- Collaborated with cross-functional teams to resolve complex technical issues, demonstrating strongteamwork and communication skills in delivering optimal customer solutions.
- Maintained accurate and detailed records of customer interactions, technical solutions provided, andfollow-up actions taken, ensuring proper documentation and smooth handover to other teammembers, if required.
Jun 2021 - Jun 2023
Digital Marketing Specialist
Freelance
Oct 2019 - May 2021
Content & Growth Executive
Sublist
- Lead Growth For The App Broadcast Lists.- Handled Facebook Ads For Various Campaigns.- Handled WhatsApp Broadcasts For The App, Sent Curated Content And Managed To Get Over 2.5k Subscribers In Over 3 Months Using Organic Strategies.- Handling Own Broadcast On The App Where Content Is Pushed 4 Times A Week.- Increased Overall Reach Of The App To The.
Mar 2019 - Sep 2019
Digital Marketing Intern
- Audited And Revised The Company's Current Digital Marketing Strategy.- Introduced and Implemented Important Changes To The Company's Website.- Maintained and Wrote Articles For Company's Blog.- Got Offered PPO.
Oct 2018 - Nov 2018
Content Writing
- Wrote Various Articles Keeping The Guidelines Of SEO In Mind.- Created Various Graphic Designs Such As Posters For Campaigns.
Jul 2018 - Aug 2018
Digital Marketing Intern
Halfbit Education
- Revamped And Created The Company's Website From Scratch.- Implemented SEO Strategies On The Website.- Created A Chatbot For The Company's Facebook Page.- Maintained Company's Website Blog.- Managed To Rank Many Of The Company's Targeted Keywords On The First Page Of Google.
Jun 2018 - Jul 2018
Web Development Intern
Mirror Of Web
Dec 2017 - Jun 2018
Digital Marketing Intern
Mirror Of Web
Dec 2017 - Jun 2018
Team & coworkers
Colleagues at OLG
Other employees you can reach at olg.ca. View company contacts for 3483 employees →
DI
Don Ivey
Colleague at Olg
Ontario, Canada, Canada
View →
RA
Rustam Amani
Colleague at Olg
Canada, Canada
View →
SF
Sarah Fell
Colleague at Olg
Ajax, Ontario, Canada, Canada
View →
JC
Joanna Chan
Colleague at Olg
Richmond Hill, Ontario, Canada, Canada
View →
AK
Angelo Katsigiannis
Colleague at Olg
Toronto, Ontario, Canada, Canada
View →
CG
Chris Gibb
Colleague at Olg
Sault Ste. Marie, Ontario, Canada, Canada
View →
MB
Mary Bisson
Colleague at Olg
Sarnia, Ontario, Canada, Canada
View →
DS
Dario Simoncig
Colleague at Olg
Sault Ste. Marie, Ontario, Canada, Canada
View →
LS
Louis Siu
Colleague at Olg
Toronto, Ontario, Canada, Canada
View →
DP
Dan Pagnutti
Colleague at Olg
Toronto, Ontario, Canada, Canada
View →
Don Ivey
Colleague at Olg
Ontario, Canada, Canada
View →
RA
Rustam Amani
Colleague at Olg
Canada, Canada
View →
SF
Sarah Fell
Colleague at Olg
Ajax, Ontario, Canada, Canada
View →
JC
Joanna Chan
Colleague at Olg
Richmond Hill, Ontario, Canada, Canada
View →
AK
Angelo Katsigiannis
Colleague at Olg
Toronto, Ontario, Canada, Canada
View →
CG
Chris Gibb
Colleague at Olg
Sault Ste. Marie, Ontario, Canada, Canada
View →
MB
Mary Bisson
Colleague at Olg
Sarnia, Ontario, Canada, Canada
View →
DS
Dario Simoncig
Colleague at Olg
Sault Ste. Marie, Ontario, Canada, Canada
View →
LS
Louis Siu
Colleague at Olg
Toronto, Ontario, Canada, Canada
View →
DP
Dan Pagnutti
Colleague at Olg
Toronto, Ontario, Canada, Canada
View →
2 education records
Gunkaar Singh education
Graduate Certificate, Project Management
Bca - Bachelor Of Computer Application, Web Page, Digital/Multimedia And Information Resources Design
Vivekananda Institute Of Professional Studies
FAQ
Frequently asked questions about Gunkaar Singh
Quick answers generated from the profile data available on this page.
What company does Gunkaar Singh work for?
Gunkaar Singh works for OLG.
What is Gunkaar Singh's role at OLG?
Gunkaar Singh is listed as Technical Support Specialist at OLG.
Where is Gunkaar Singh based?
Gunkaar Singh is based in Sault Ste. Marie, Ontario, Canada while working with OLG.
What companies has Gunkaar Singh worked for?
Gunkaar Singh has worked for Olg, Shipblink, Freelance, Sublist, and Greencurewellness.
Who are Gunkaar Singh's colleagues at OLG?
Gunkaar Singh's colleagues at OLG include Don Ivey, Rustam Amani, Sarah Fell, Joanna Chan, and Angelo Katsigiannis.
How can I contact Gunkaar Singh?
You can use AeroLeads to view verified contact signals for Gunkaar Singh at OLG, including work email, phone, and LinkedIn data when available.
What schools did Gunkaar Singh attend?
Gunkaar Singh holds Graduate Certificate, Project Management from Algoma University.
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