• Promoted business development by contacting potential customers through phone and email to provide detailed information on their vehicle inquires and to set them up with appointments• Doubled the amount of appointments made per month from previous years since the department’s implementation in March• Received and receipted in payments on vehicles as well as service payments from customers via Dealertrack• Processed all purchases of boutique items in the store• Stocked in all new vehicles using Dealertrack and Excel, making sure all the sales, finance, and service personnel were up to date on the vehicles

• Managed invoices, and accounts using Quickbooks• Trained all new oil technician employees on protocol and safety• Performed customer service and retention by answering phones, making appointments, sending personalized thank you cards and providing necessary accommodations during their wait• Placed orders for parts, tools, and equipment.• Created advertising materials such as coupons, magazine and newspaper spreads, and posters using Adobe Photoshop and Illustrator• Performed vehicle maintenance and inspections