Gunner Key Email & Phone Number

Lebanon, Pennsylvania, United States

Work as part of a project team to complete customer projects in an efficient any timely manner.Serve as a technical escalation point for service desk technicians. Help resolve customer issues. Work with clients to evaluate and solve technical problems. Evaluate existing systems and/or client needs to analyze, design, recommend, and implement system changes. Configures and supports internal/external network and server infrastructure. Develop and maintain company systems, applications, networks, and security. Contribute to the company knowledge base, produce and maintain technical and process documentation. Track all work in the companies incident management system.

York, Pennsylvania, United States

Responsibilities:Provided day-to-day support for computer systems, software, and hardware for both production floor and office staff, ensuring equipment remained functional, clean, and within company security standards.Answered questions regarding software and hardware, fixed inoperable or malfunctioning workstations and software, and troubleshooted infrastructure-related issues.Deployed new workstations and infrastructure, such as cabling, punchdowns, and networking equipment, as well as installed and modified software for new deployments and system changes.Managed building access and the building's security and fire systems to ensure operability and ease of use.Advised on fixes to issues and suggested changes to our ingest system, as well as provided my thoughts on our business strategies.Participated in daily meetings to act as a liaison from the IT department to production leaders.Deployed VMWare and helped install servers, while also troubleshooting Linux issues.Wrote and updated company-wide IT policy in accordance with our vendors.Deployed an entire facility's worth of computers for production associates.Fielded questions from non-technical individuals and communicated the answers in an easy-to-understand manner.Managed Active Directory and answered tickets.Accomplishments:Achieved near 100% uptime during high crunch times, ensuring minimal downtime for critical production systems.Completed all work under minimum supervision as the only member of my department on-site, demonstrating self-motivation and a strong work ethic.Wrote the company-wide IT policy and updated it in accordance with our vendors, ensuring compliance and security standards were met.Successfully deployed an entire facility's worth of computers for production associates, improving efficiency and productivity in the workplace.

Shippensburg, Pennsylvania, United States

Documented all transactions and support interactions in system for future reference and addition to knowledge base.Configured hardware, devices and software to set up work stations for StudentsExplained technical information in clear terms to non-technical individuals to promote better understanding.Performed tests of functionality, security and performance of different workstations and devices.Provided Tier 1 IT support to non-technical internal users through desk side support services.Managed customers' expectations of support and technology functionality in order to provide positive user experience.Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.Installed, modified and repaired software and hardware to resolve technical issues.Compiled and accurately entered data for each customer encounter to record in system.Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.