Experienced in IT support and system administration, I currently serve as a System Administrator at PointSolve Technology, Inc. Located in Lebanon, Pennsylvania, my responsibilities entail working collaboratively within project teams to efficiently complete customer projects. Additionally, I act as a technical escalation point for service desk technicians, aiding in the resolution of complex customer issues.Previously, at Nations Photo Lab, I ensured equipment functionality and maintained security standards. Skilled in troubleshooting both software and hardware issues, I played a vital role in managing customer expectations and effectively communicating technical information to non-technical individuals.My experience also includes serving as a Student I.T. Tech at Shippensburg University, providing Tier 1 support and configuring hardware and software. Additionally, I gained valuable sales and customer service experience at Baughman's U-Pull-It, where duties encompassed heavy machine operation and inventory management.Committed to ongoing professional development and staying abreast of emerging technologies, I am open to exploring collaborative opportunities in the field of IT infrastructure and customer service.