A degree holder in Hotel and Tourism Management from Swiss School of Hotel and Tourism Management, Switzerland, I offer a fifteen-year diverse track record in Hospitality, Sales and Marketing, Business Development, Project Management, Customer Service and Administrative support. My long term experience in the service industry has helped me acquire excellent communication and leadership skills, with ability to listen effectively, respond appropriately and resolve conflicts. I speak, read and write English and Hindi fluently and understand German and Punjabi as well.I have effectively multitasked and covered a full spectrum of administrative and management duties including guest relations, managerial support, hiring and training, payroll administration, database management, travel/meeting coordination, billing/invoicing, report making in MS Excel spreadsheets and developing PowerPoint presentations.I have interacted with and assisted guests from various cultures and backgrounds, with mutual comfort level.I am result oriented with expertise at complaint handling and problem solving. Am able to establish credibility and be decisive with a fair judgment. Adopted proactive methodologies to resolve guest concerns and problems related to Taj Rambagh Palace Catering Sales department. Handled situations of conflicting guests/colleagues with tact and sound judgment as Program Manager of their Membership Loyalty Program "Club Marriott" at the J. W. Marriott, Chandigarh. Also, initiating, implementing and executing the only Hospitality brand ‘The Rajgriha’ in Bihar as General Manager – Hotels at Bihar State Tourism Developement Corporation Limited. Have recently completed my contract as General Manager of Golden Plaza Hotel and Spa, Chandigarh, a 61-room airport boutique hotel within the premises of the oldest mall in Chandigarh. Currently, I am the Director - Hospitality Services at GNR Creations.