Guo Chen Email & Phone Number

Atlanta, Georgia, Us

- Supervise Implementation team members to deliver result for new client implementations and build new system capabilities for Policy and Claim Management system.- Support senior management on achieving goals for the department and for the company.- Provide client support to International countries on new business initiatives and opportunities.

Atlanta, Georgia, Us

- Led strategic global initiatives of mobile device protection that involves multiple systems, multiple countries, and with high complexity. Successfully delivered the solution within the planned timeframe.- Worked with senior management team for high profile initiatives with market leading mobile carriers in Assurant International important new markets.- Played an active role in International Connected Living project intake process.- Worked closely with country users to understand the evolving business needs and provide the best solution.- Coached new team members in gaining business & system knowledge, and delivering result. Provided guidance to new hire onboarding process.

Atlanta, Georgia, Us

- Led key initiatives for International Mobile & ESC (Connected Living) implementation. Reviewed project charters from the countries and provided guidance to team members before requirement gathering.- Attended the system weekly release meeting. Worked with Development Team, QA Team and Release Team to plan for the major releases and weekly change controls, define the scope and timelines.- Prepared training materials for new team members and country users. - Provided system demos to upper management and global system solution team to help with decision making process.- Served as Connected Living SME in Company global solution implementation process.- Managed PPM activities to create new proposal / project for Mobile Implementation Team.

Atlanta, Georgia, Us

- Extensive business analysis and project management experience across international Creditor Insurance and Extended Warranty line of business.- Project Manager and Lead Business Analyst of international Extended Warranty new client implementation for a China leading consumer electronics retailer. It is a high profile and strategic project in Assurant Solutions with a great success.- Lead Business Analyst for International Creditor Insurance system implementation for Canada Mortgage business. Successful and timely delivery of this key solution to enable the Canadian business to enter this new market space. Led the internal and external team, and worked through the various and complex stages of the project. Won Platinum ICUE award from Assurant Solutions for the contribution and leadership in this project.- Implemented the accounting interface for Europe on the Creditor Insurance system.- Implemented Germany and Italy new client implementation on the Creditor Insurance system.- Provided Production Support to Europe, China, and Canada for Creditor Insurance and Extended Warranty system. Help clients prioritize the business needs.- Helped preparing testing plans and testing execution when needed.- Prepared training material for the Creditor Insurance system. Trained users from all countries (Mexico, Germany, Italy, Spain, UK, Ireland, China, and Canada) and fellow team members.

San Diego - Us | Tokyo - Jp, Us

- Led team members that supported Sony Electronics corporate site (OEM marketing site), and Sony Pictures corporate site production support activities. Prioritized tickets with country users, assigned to team members, made timely and effective decisions.- Managed new project implementations as project manager. Created project plan, managed the full life cycle and ensured the successful execution of the projects.- Developed functional specification, use cases, test cases and technical documentations.- Coordinated with other technical teams including software development and infrastructure team.- Built great client relationship across Latin America region with Sony Electronics and Sony Pictures internal clients.

Miami, Fl, Us

- Participated in the Public Hurricane Risk and Loss Model (PHRLM) project sponsored by FDOI. The project aims to build a computer-based statistical model to estimate damage and insurance loss due to the occurrence of hurricanes in Atlantic Basin.- Implemented a MiniJava compiler using Java language for SPARC architecture. It includes all the major phases of a compiler.- Developed a web-based recommender system. This system applies advanced web mining techniques and recommends useful information to the customers based on the user profile.

Master Of Science (M.S.), Computer Science

Bachelor Of Science (B.S.), Computer Science