Joseph Guo Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

- Assist in creation of a NOC/SOC department and establishing standard operating procedures- Involved in cybersecurity incident response, remediation, and incident reporting- Proactively monitoring EDR and addressing security vulnerabilities- Created batch and powershell scripts to set up workstations, maintain updates, deploy software remotely, and.

Calgary, Alberta, Canada

Calgary, Canada Area

• Coached 5 Highschool students and taught 4 elementary students with algebra and science weekly to improve overall understanding and academic scores
• Prepared and delivered engaging lesson plans that accommodate student’s level of learning with accordance to Alberta curriculum guidelines
• Informed parents of student progress; Monitored, and assessed student performance after each tutor session to produce a written progress report
• Processed fees and other documents with the customer directly

8900 - 114 Street NW Edmonton, AB T6G 2J7

• Support the university community by offering caring and helpful service for clients by providing pertinent information, guiding client to other helpful resources, and engage in friendly conversation.
• Used PeopleSoft to verify client information, Zebra for printing Student and Staff ID cards
• Initiated and implemented several projects using Google Sheet and Excel to promote office efficiency and solve office related problems, within a deadline.
• Maintained a Student Union shared inbox and quickly responded to any email correspondences and website chatbox inquiries.
• Supported team lead and supervisors by organizing and scheduling meetings, room and equipment bookings, and with other clerical duties using office management software.
• Trained four new employees in opening/closing procedures and other office related tasks

Edmonton, Canada Area

• Developed a simple website with collaboration of another graphic designer to meet the company’s need and assigned requirements
• Presented project results and ongoing progress reports to the lead designer and company owner
• Updated web style sheets, web graphics and other web elements during the project development

5251 Country Hills Blvd NW, Calgary, AB T3A 5H8

• Communicate and coordinate with colleagues in dividing workload
• Complete daily office opening and closing functions (depending on what shift I receive)
• Assist in administration work regarding customer orders; creating order documents and organizing order files
• Quickly and efficiently acquire products for customers with the aid of a barcode scanner
• Provide Customers with prompt service and fulfill additional needs
• Handle inbound calls to requiring information and answer customer inquires

5251 Country Hills Blvd NW, Calgary, AB T3A 5H8

• Process payment of products, scan and verify pricing, of products
• Upsale products and keep deals up-to-date
• Provide customers with answers to common inquiries