Enhui Guo Email & Phone Number

中国 山东省 青岛市

Team Management: Led and managed rider and dispatcher teams, significantly improving overall efficiency through optimized training, incentive programs, and performance evaluations.Efficiency Optimization: Successfully reduced average rider delivery time from 8 minutes/km to 1.5 minutes/km by optimizing routes and dispatch strategies, significantly enhancing user experience.Order & Complaint Handling: Responsible for order dispatch in Paris, promptly addressed user complaints, ensured on-time delivery, and effectively maintained a complaint rate of less than 1%.

Qingdao, Shandong, China

Luxury Client Services: Actively participated in daily store operations, providing professional service to customers and demonstrating excellent service awareness and communication skills.Cross-cultural Communication: Assisted the store manager in translating, proofreading, and organizing various English documents, and participated in other daily store tasks.

法国

December 2019 - April 2020: Moved to Club Med Valmorel as Boutique Assistant, supporting boutique operations and providing excellent customer service.

印尼 廖内群岛省

December 2018 - December 2019: Relocated to Bintan Island as Golf Pro Shop Associate, responsible for daily operations and golf lesson sales, successfully generating revenue for the resort.

中国 浙江省 湖州市

April 2018 - December 2018: Transferred to Joyview Anji as Leisure Assistant, assisting in organizing and executing entertainment activities, actively engaging with guests to enhance their experience.

中国 广西壮族自治区 桂林市

May 2017 - February 2018: Returned to Guilin as Boutique Assistant Manager, assisting with visual merchandising, inventory management, and achieving monthly sales targets with the team, showcasing retail operations expertise.

中国 黑龙江省 哈尔滨

November 2016 - April 2017: Promoted to Petit Club Supervisor in Yabuli, overseeing daily operations and activity planning, demonstrating leadership and teamwork.

中国 广西壮族自治区 桂林市

April 2016 - November 2016: Mini Club Coordinator in Guilin, responsible for planning and executing children's activities, ensuring their safety and enjoyment.

淄博

Design Support: Assisted designers in completing design projects, responsible for project data organization and communication.Design Fundamentals & Project Management: Participated in and assisted with the completion of multiple successful design projects, demonstrating design foundation and project management skills.

Master Of Arts - Ma, Master Of Communication(Integrated Marketing Communication)

学士, 艺术设计