Trilingual Chinese, English and French with Master’s Degree in Fashion, Design and Luxury Management from Grenoble École de Management in France. Fully passionate about Luxury Retail, current Retail Excellence Trainee at LVMH Fashion Group China.
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Retail Excellence Trainee At LoeweLvmh Fashion Group China Jul 2021 - Apr 2023中国 广东省 深圳-Represented the image of the brand, offered high-quality service to customers in order to facilitate the achievement of KPI, average KPI% was 90% and WHB% held up to 53%-Established long-term and in-deepth relationship with customers, accumulated almost 1000 customers-Participated in the daily operation of the store, mainly responsible for the After Sales Service and Operation, helped the Store Manager to solve 4 complaints from customers and maintained 100% customer satisfaction rate -
Retail Intern At LoeweLvmh Fashion Group China Dec 2020 - Jul 2021中国 广东省 深圳-Presented products to customers and provided personalized services-Participated in the Visual Merchandising of the store-Participated in the management of the warehouse of the store, responsible for the category of woman's handbag, maintained 100% correspondence of over 500 woman's handbags for two consecutive months-Participated in other daily operation works of the store such as the receipt and delivery of merchandise, the entering of sales receipts into the system and the daily summary of sales data -
Retail Intern At Rimowa Galeries Lafayette Paris HaussmannRimowa Jun 2020 - Sep 2020Ville De Paris, Île-De-France, France-Represented the image and value of the brand-Established long-term and in-depth relationships with customers by providing good services to promote sales performance, achieve sales goals, successfully maintained 100% customer satisfaction and achieved sales goals during employment, got an evaluation of 'good' from the supervisor-Participated in the daily operations of the store, such as Inventory Management, Visual Merchandising, etc. Maintained 100% correspondence of the number between the physical stock and the stock management system-Participated in After-Sales service such as customer satisfaction surveys and product maintenance -
Management InternNew Look Jun 2018 - Aug 2018Shenzhen, Guangdong, China-Presented products to customers and provided personalized services, 100% reached the monthly sales target-Participated in Visual Merchandising and the distribution of promotional posters-Participated in the collection and analysis of store sales data, assisted in the establishment of monthly sales targets-Participated in the preliminary preparations for the promotion, such as preparation of the venue, communication with the mall, etc. Helped to raise the monthly sales data by 20% -
Editorial AssistantCity Weekend Mar 2018 - May 2018Shenzhen, Guangdong, China- Collected informations of different restaurants and organized somespecial events to test the menus- Redacted articles and columns on the Gastronomy -
Conseiller Au Service Étudiants Pour Départs À L'ÉtrangerNew Oriental Education & Technology Group Jun 2017 - Sep 2017Shenzhen, Guangdong, China- Analyzed students' profiles and their professional objectives to help them to choose schools and programs- Planified and organized students' departure to foreign universities especially American universities -
Assistant De MarketingChina Mobile Group Guangdong Company Limited Jun 2015 - Jun 2016Shenzhen, Guangdong, China- Prepared marketing events such as creating posters and renting sites- Explained different packages to potentiel clients- Created and distributed questionnaires and did survey for customers' satisfaction- Managed customer relations
Guohua Yang Education Details
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Fashion, Design And Luxury Management
Frequently Asked Questions about Guohua Yang
What is Guohua Yang's role at the current company?
Guohua Yang's current role is LVMH Fashion Group China - Retail Excellence Trainee at LOEWE.
What schools did Guohua Yang attend?
Guohua Yang attended Grenoble Ecole De Management, 深圳大学.
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