Guok Mee Han Email & Phone Number

Singapore, Singapore

• Utilized data analysis from a large user base to design strategic dashboards, optimizing decision-making processes for marketing, operations, and sales departments.
• Skillfully navigated existing resources to develop and create impactful dashboards, reducing reporting time and contributing to informed strategic decision-making.
• Designed a scalable driver incentive system, leading to improved driver satisfaction, retention, and increased trips per driver rate.
• Developed a comprehensive onboarding program with technical documentation and interactive workshops, accelerating new team members' integration and enhancing overall team performance.
• Designed a collaborative fraud detection system, incorporating human review and feedback, enabling swift identification and response to potential fraud incidents and reducing fraudulent trips.
• Reimagined the definition of churn for better customer segmentation, leading to improved accuracy, enhanced strategies, and a reduction in churn.

Singapore

• Designed an SOP to be used for APAC region.
• Established an inventory management system for more than 300 products and reduced time on searching.
• Delivered a variety of developmental products in categories such as Floor Cleaner, Soap Detergent and Fabric softener.
• Facilitated Wash Test Preparation and Evaluations.

Biopolis

• Managed end-to-end stability testing for the Olay Branding.
• Streamlined resources management and administrative processes.
• Tested and measured quality of around 30 products daily.
• Discovered and weeded out defects.

Bachelor'S Degree, Computer Science

Diploma In Chemical And Pharmaceutical Technology, Majored In Petrol Chemical With Background In Biology & Pharmaceutical, 2.75

Activities and Societies: Origami Section Head in Sakuran Japanese Cultural Club