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Check out my recent work here - https://driving-environment-326756.framer.app/Data-driven Senior Product Manager with 6+ years of experience in building B2C & AI products. Expertise in product lifecycle management, cross-functional collaboration, and product marketing. Proven ability to deliver innovative solutions through strong customer research that enhance user experience and drive business growth. Demonstrates a robust track record in spearheading dynamic cross-functional teams to deliver innovative solutions that significantly enhance user experience and drive business growth. Strong technical understanding of software development and AI facilitates effective leadership and product innovation. I hold a patent in Deep Learning.
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Senior Product ManagerNinjacart Feb 2023 - Aug 2024Bengaluru, Karnataka, India1. Worked in the fintech charter “Ninja Credit”, building lending products such as BNPL and short-term loans to enable B2B trade. Scaled monthly disbursals from ₹25 Cr to ₹300 Cr, with 1.3 lakh MAUs. Developed products for instant digital loan disbursals, repayments, automated KYC, and business document verification. These initiatives were instrumental in reducing customer acquisition costs (CAC) by 18%.2. Oversaw product marketing for retention, experimenting with AI-based calling, automating push notifications (PNs) and WhatsApp messages through Netcore. These strategies improved user engagement and led to an 18% increase in retention rates, maintaining an impressive 80% M3 retention rate.3. Earned the prestigious "Product Champion Award" for leading multiple high-impact projects and demonstrating exceptional leadership.4. Managed integrations with multiple third-parties like IDFC, Yes Bank, Razorpay, Karza, Digio, and Trillionloans. Ensuring compliance with RBI guidelines.Conducted continuous customer research and extensive A/B testing to increase revenue and drive product-led growth.5. Check Product Portfolio - https://driving-environment-326756.framer.app/ -
ProductCogoport May 2021 - Feb 20231. Worked on "Discover Rates," the company’s core offering for 1.2 million+ customers to check rates and book space on ships and airlines. Addressed key experience detractors in the booking UX like slow load time, complex flows and lengthy forms. 2. Received Excellence award by the CEO for exceptional leadership in the Go-to-Market (GTM) strategy for the shipping business, which resulted in a significant monthly revenue uplift by $1 million. 3. Worked closely with CFO to structure financial solutions like Pay Later and Invoice Discounting, which significantly expanded customer financing options. This initiative was crucial in managing over $20 million in credit.4. Drove the strategic planning and development of ML based product - Market Intelligence Platform, that delivered critical market insights for over 30k+ B2B clients. This platform was instrumental in reducing customer acquisition time by 25%. -
AssociateCapital One Jun 2020 - Apr 2021Bengaluru, Karnataka, India1. Developed an AI based product to automate the analysis of over 3 million calls/month between customers and CSAT Team. This was crucuial to improve NPS by 12%. 2. This AI Model provided insights to the business team by surfacing major customer pain points, identifying broken flows in the app for car loan repayments and helping to decrease median resolution time. 3. Received patent for the work in Artificial Intelligence project “Identifying Zones of Interest in Text Transcripts”, link- https://patents.google.com/patent/US20230196035A1/en4. Implemented Topic Modeling and Sentiment Analysis techniques to enhance customer sentiment tracking, leading to a 10% increase in CSAT score. -
Co-FounderCelebvalley Feb 2018 - Apr 2020Mumbaihttps://celebvalley.com/Founded CelebValley, an industry-disrupting platform enabling online booking of artists, effectively eliminating intermediaries and reducing costs by 30%. Spearheaded end-to-end product development, overseeing the creation of an artist profile registration website and customer booking management platform.Led the successful acquisition of CelebValley, marking a significant achievement and validation of the platform's impact on the industry.
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Frequently Asked Questions about Naman Gupta
What is Naman Gupta's role at the current company?
Naman Gupta's current role is Product & Strategy | e-commerce, fintech & AI | IIT KGP.
What is Naman Gupta's email address?
Naman Gupta's email address is na****@****one.com
What schools did Naman Gupta attend?
Naman Gupta attended Indian Institute Of Technology, Kharagpur.
What are some of Naman Gupta's interests?
Naman Gupta has interest in Civil Rights And Social Action, Disaster And Humanitarian Relief.
What skills is Naman Gupta known for?
Naman Gupta has skills like Microsoft Office, Microsoft Excel, Teamwork, Team Management, Powerpoint, Management, Microsoft Word, Marketing, Research, Customer Service, Web Development, Web Design.
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Naman Gupta
Evp & Head - Branch Ops | Renewals| Fin Ops | Distribution Ops | Process Excellence At Indiafirst LifeThane1indiafirstlife.com -
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