Supply Chain product management

Supply Chain product owner for partner Blibli.com (a leading ecommerce company in Indonesia)✔ Transport Management System (Blibli Express Service)♦ Conceptualized, designed and launched a ground up in-house system for Blibli.com’s logistics leg, Blibli Express Service♦ Product feature and business logic engine definition for operations over web and android platforms using Scrum Agile methodology♦ Defined and implemented new process to handle more than 10 lacs shipments a day and 6-hour pickup and delivery♦ Key Features: Executive live tracking, real-time tracking to customers, Route optimization, Customer Experience capture✔ Warehouse Management System (Blibli.com), Stationed in JAKARTA ♦ Spearheaded the warehouse throughput improvement project from both process and product perspective♦ Time reduction for order picking process by revamping work allocation and optimization of picker route in the warehouse♦ System design and implementation of express order fulfillment from Dock unloading to Packaging for outbound✔ Analytics♦ Conceptualized and formulated business KPIs for L1 & L2 levels, along with tracking and reporting using various tools like GA, Jasper, Tableau.♦ Traffic prediction to Blibli.com Mobile App and website to projected concurrent load to various servers and business blockers with insights to system improvements for peak sale and event days♦ Worked towards website’s bounce rate reduction project by analyzing traffic behavior through GA goals and funnel visualization

During my tenure as a Business Analyst at Flipkart, I was part of Customer Experience and Retail - Large Appliance team, where some of my work and achievements were:✔ Strategized short -term and long-term action plan for customer service team and successfully reduced customer repeat contact by 11%✔ Reduced 38% outbound and 9% inbound contact to Flipkart by reducing customer impacting issues in Flipkart supply side✔ Captured 16% of online air-cooler market as Merchandise Head for the season 2014 along with stock and vendor management across pan-India✔ Spearheaded vendor and communication and contract management systems to improve resolution effectiveness and TAT by 30%✔ Process optimization and re-engineering across Flipkart logistics partners to enhance customer experience✔ Improved reverse pickup effectiveness by 40% and customer refund initiation TAT from 7 days to 3 days

Coordinated the entire placement season for the Final year students of B.Tech, M.Tech, M.Sc students over the campus.Company contact, Placement Operations and process improvement.

Responsible for airport communication channel modeling:✔ Understanding and exploring challenges involved in present airport communication system.✔ Considered 4 airport scenarios, namely, Parking, Apron, Taxiway and Runway for efficiency improvement.✔ Designed a new airport communication channel model improving the performance in Parking and Taxiway scenarios (major problems scenarios), where we have the least constructive interference of signals, by minimizing the shading effect and increasing the constructive interference.✔ Used Doppler effect in channel modeling to increase performance in runway scenario.

✔ Led a team of 5 coordinators and over 150 volunteer members for online/offline promotion strategies and campaigns✔ Augmented footfall by 50%, website visits and social media visibility by 200%✔ Coordinated a team of 20 members for planning and execution of theme through physical and digital arts