Auto professional with expertise in Process improvement & implementation, Channel Management, Business Analysis, Dealer profitability and Sales StrategyIndustry experience:-1-Assisted a cross-functional team (Sales and IT) to develop and deploy a lead management system for one of the largest OEMs in India2-Assisted OEM to deploy training across 150 dealerships on new lead management process and its impact on customer experience3-Formulated SOPs, training module, and process map for new inquiry management process4-Formulated and successfully deployed a digital lead management framework that supported the dealerships in upscaling the conversion5-Created a robust upcountry sales process for dealer groups to improve results from activities conducted6-Assisted large dealer groups and handheld them in restructuring their lead management process to improve sales7-Supported dealer partners in improving their profitability by reviewing P&L and suggesting course correction to minimize losses8-Lead OEMs and dealer groups in crafting a new review management process to optimize manpower productivityConsulting Experience:-1-Assisting a luxury automotive client in reviewing and improving their process across manpower, infra, sales, and aftersales2-Assisted a luxury auto client in scoping and designing the order and delay management process.3-Led periodic meetings with the client to discuss insights and recommend course correction for process improvement4-Assisting a premium automotive client in capturing customer experience across the customer buying cycle 5-Devised a tool for the largest luxury automotive dealership in NCR to improve TAT for aged cars and optimized inventory6-Conducted a study on sales process benchmarking ( Sections covered - lead management, need assessment, test drive management, funnel/follow-up management,order-delay management, delivery management process, etc. ) for the passenger car segment