Gupta Sumit

Gupta Sumit Email and Phone Number

Contact Center Consultant - Consultation | Implementation | Migration | Solutioning | Transformation(On Premise and Cloud Solutions) | DevOps | Agile @ Tech Mahindra
pune, maharashtra, india
Gupta Sumit's Location
Pune, Maharashtra, India, India
About Gupta Sumit

Contact Center Consultant

Gupta Sumit's Current Company Details
Tech Mahindra

Tech Mahindra

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Contact Center Consultant - Consultation | Implementation | Migration | Solutioning | Transformation(On Premise and Cloud Solutions) | DevOps | Agile
pune, maharashtra, india
Website:
techmahindra.com
Employees:
109765
Gupta Sumit Work Experience Details
  • Tech Mahindra
    Project Manager
    Tech Mahindra Mar 2023 - Present
    Pune, Maharashtra, India
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  • Infosys
    Lead Consultant
    Infosys Jul 2022 - Mar 2023
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  • Infosys
    Senior Consultant
    Infosys May 2018 - Jun 2022
    India
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  • Dxc Technology
    Service Delivery Consultant
    Dxc Technology Jun 2015 - May 2018
    Pune, Maharashtra, India
    Working as Managed Service Consultant for multiple customers with Critical SLA’s. • Provide SME support for Avaya Interaction Center and Social Media (Multimedia Solution) worked with Project Team during implementation and help them for any product related issues. • Demonstrated Contact Center products to customers both in person & on-line to help them understand the product capabilities and help them optimize operations by sharing the product knowledge to monitor/administer/function contact center application.• Interpret new client requirements and provide customized solutions through a consultative approach.Training client’s on-site staff and support teams to make sure they have adequate knowledge to support their infrastructure and applications.* SPOC for any business level escalation for contact center multimedia/socialmedia Solution.
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  • Avaya
    Senior Technical Specialist
    Avaya May 2011 - Jun 2015
    Pune, Maharashtra, India
    Backbone Engineer working on Multimedia Contact Center Applications:AIC,CCE,EMC
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  • Fiserv
    System Engineer
    Fiserv Feb 2011 - May 2011
    Pune, Maharashtra, India
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  • Mphasis An Hp Company
    Senior Technical Associate
    Mphasis An Hp Company Jan 2009 - Sep 2010
    Pune, Maharashtra, India
  • Sircentre
    Java Trainee
    Sircentre Aug 2008 - Dec 2008
    Pune, Maharashtra, India
    Worked as Freelance on Website development projects

Gupta Sumit Education Details

  • University Of Pune
    University Of Pune
    Computer Engineering

Frequently Asked Questions about Gupta Sumit

What company does Gupta Sumit work for?

Gupta Sumit works for Tech Mahindra

What is Gupta Sumit's role at the current company?

Gupta Sumit's current role is Contact Center Consultant - Consultation | Implementation | Migration | Solutioning | Transformation(On Premise and Cloud Solutions) | DevOps | Agile.

What schools did Gupta Sumit attend?

Gupta Sumit attended University Of Pune.

Who are Gupta Sumit's colleagues?

Gupta Sumit's colleagues are Arifshaikh Shaikh, Yallapu Kavya Sri, Ravi Teja Alluri, Laxmi Chauhan, Adrina Chhetri, Subin S, Abdul Maroof.

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