Yogesh Gupta Email & Phone Number

• Migrated claim documents from a legacy platform to SmartComm for US and Canadian Claims Operations, which resulted in over 95% accuracy and improved operational efficiency.
• Collaborated with development teams to investigate bugs, implement mapping fixes, establish preventive measures, and streamline testing processes, resulting in a 40% reduction in defects
• Developed mock-ups and user stories to outline document content and formatting, improving team alignment.
• Analyzed, designed, and tested FIDx’s investment products to ensure smooth deployment, achieving a success rate of over 90%.
• Created business reports and dashboards using SQL, SSRS, and Power BI, providing insights that drove strategic decision-making and improved performance metrics.
• Managed change requests and updated project scopes to ensure alignment with client expectations.

Canada

• Led the product lifecycle and implementation of new IT solutions and system changes across web, mobile, and desktop environments using Agile and Waterfall frameworks, which resulted in a 36% increase in operational.
• Established Standard Operating Procedures (SOPs) to improve decision-making for product feature enhancements and process changes, resulting in a 20% increase in Agile SDLC efficiencies.
• Managed the product roadmap, backlog, feature prioritization, KPIs, UI design, and testing for the GPS tracking system; collaborated with engineering, design, analysts, and stakeholders for product launch, which.
• Supervised software changes with stakeholders, prioritized new requests, and defined ROI for strategic initiatives.

Winnipeg, Canada

• Improved customer service with over 90% resolution rate, documenting over 90% of knowledge cases and reducing handle time to over 40%
• Provided troubleshooting guidance for cable and internet

Winnipeg, Canada Area

• Documented project reports, business cases, and feasibility studies to facilitate informed decision-making and streamline project planning.
• Conducted interviews with subject matter experts to gain insights and identify key areas for improvement.
• Organized stakeholder meetings to gather requirements, achieved a 100% participation rate and ensured alignment with business objectives.
• Analyzed business processes to identify improvement opportunities, which resulted in a 20% increase in operational efficiency.

Winnipeg, Canada Area

• Developed project plans, work breakdown structures (WBS), and key performance indicators (KPIs) to monitor project progress effectively.
• Implemented Agile methodologies and sprint frameworks to schedule and coordinate tasks efficiently, which resulted in increased deliverables and overall team productivity.
• Led daily stand-up meetings to identify and address issues, fostering collaboration and open communication.

Winnipeg, Canada

Organized sessions to help students with subjects like programming, business computing and statistics using different concepts and techniques like Scratch for visualizing programming

Diploma, Business Technology Management

Bachelor’S Degree, Computer Science And Engineering