End User Computing It Operations Specialist
Current • Organizing and facilitating daily end user computing Intake meetings• Assessing, prioritizing, and assigning daily intakes to the assignee• Performing process design, creating, and maintaining standard documentation to support all department related processes, and procedures and recommending process improvements• Tracking and reporting the status of the intakes during weekly leadership review meetings• Managing minor enhancements and projects to get funding in place and successfully delivering within scope, schedule, and budget• Planning, organizing, and executing work considering various interests and priorities of internal and external stakeholders• Monitoring and managing end user computing Intake group functional email for requests to be entered, status updates of the intakes, or solutions to be given• Adding real value to business by using knowledge and expertise to offer fresh insight and help enrich decision making