Lead Release and Problem Management Initiatives: Spearhead comprehensive release and problem management efforts, ensuring seamless IT operations and issue resolution. Team Oversight: Oversee a dynamic monitoring and production support team responsible for managing both on-premises and SaaS applications, ensuring high performance and reliability. Responsible for communicating and coordinating Significant operational incident Technology Recovery Strategy: Develop and implement robust Technology Recovery Processes aligned with Disaster Recovery (DR) and Business Continuity Planning (BCP) standards to safeguard IT assets. Incident Advisory Group Participation: Actively participate as a member of the Incident Advisory Group, contributing to IT operational uptime, disaster recovery, business continuity, and crisis communication efforts. Policy Development and Compliance: Craft and refine IT policies, working in collaboration with Compliance and Auditing teams to ensure regulatory adherence and best practices.

Vice President, Global IT Operations Led global teams supporting Tier 0 and Tier 1 applications, ensuring maximum uptime, operational resilience, and strategic IT delivery across critical financial technologies.Technology Leadership: Managed a global team supporting Active Directory, MS Exchange, SharePoint, and enterprise applications for 350,000 global users. Oversaw and participated infrastructure upgrades, including decommissioning 500+ domain controllers and implementing 300 replacements.Operations & Incident Management: Directed 24/7 incident response, root cause analysis, and change management, ensuring platform stability and minimal downtime.Strategic Oversight:Defined IT asset compliance standards (EOL) , streamlined incident management workflows, and enhanced disaster recovery frameworks across eight business lines and 250+ critical applications. Ensured operational alignment with business goals through proactive IT governance.Risk & Compliance: Worked within an independent Risk & Compliance division, conducting risk assessments, ensuring regulatory adherence, and leading enterprise recovery planning (TRPs, BCPs, DR). Managed audits and escalated risks through the Compliance and Operational Risk Program (GCOR).Automation & Efficiency:Partnered with development teams to automate critical operational processes, standup independent telemetry team in Global Ops, improve system monitoring, and enhance service reliability using tools like Splunk, Tivoli.

Consulted at the following clients:• PearsonEd, (Penguin Books), Mahwah, NJ • McNeil Pharmaceuticals (J&J), Ft Washington, PA • BMW of North America, Wood Cliff Lake, NJ • Goldman Sachs, Manhattan, NYC, NY• J.P Morgan, Manhattan, NYC, NY