Priya Gupta, Pmp® Email & Phone Number

Kitchener, Ontario, Canada

• Developed and managed the creation and delivery of policies, procedures, and business processes to meet CSA Z246.1 and CSA Z246.2 requirements.• Lead the risk management process across the various departments within the city. Identified risks, conducted risk analysis and risk assessments, and developed action plans to mitigate risks.• Acted as a subject matter expert for the development of Kitchener Utilities-specific security management and emergency preparedness plans.• Coordinated with senior management of the city and teams from various departments to deliver effective plans that meet the regulatory requirements and the specific needs of each department.• Reviewed industry best practices, conducted market research, and prepared feasibility studies, business cases, budget requests, and project charters.• Investigated, comprehended, and interpreted various municipal, provincial, and federal codes and regulations related to security management and emergency preparedness.

Kitchener, Ontario, Canada

• Tracked and maintained the Conestoga and Cowan partnership budget of approx. $1 Million dollars to ensure financial deliverables are on track, including support for contracts and legal agreements.• Worked collaboratively with other staff to coordinate activity within the Ministry-funded PSW-FAST project, including resource planning, marketing and recruitment strategy, customer service, and project management.• Organized and lead multi-level Career Symposiums for healthcare students and helped other departments by proctoring as and when required.• Prepared and presented project status and reports to internal and external stakeholders by conducting thorough investigation/research and analysis on necessary aspects and components of the project.• Liaised and coordinated with key Chairs across the organization as appropriate with the aim of improving project implementation, monitoring, and student evaluation processes.• Ensured PSW team members have the logistics and inventory to run the labs.

Kitchener, Ontario, Canada

• Identified high-quality investment opportunities, developed business cases and custom pitch decks for investment leads, and organized and participated in inbound meetings and local ecosystem tours.• Managed and nurtured potential investment leads from hand-off of MQLs to the Business Development team as qualified leads.• Managed the complete lifecycle of a proposal response, from intake of the RFI/RFP/RFQ and qualification of the opportunity through to submission.• Managed the activities of the Business Development and Client Services department, which is responsible for investment attraction and expansion in the Waterloo Region globally.• Managed Salesforce contacts and CRM database for lead generation, scoring, and research.• Collaborated with local businesses in the mapping/inventorying of trends and sectors and developed a target lead list for subsequent prospecting and/or campaigns.

Regina

• Created, administered, and maintained enterprise customers’ sales proposals, contracts, work orders, invoices, and all documents necessary to fulfill the business solution and ensured adherence to corporate policies and procedures.• Appointed as Project Manager for one of our biggest enterprise clients, “Service Canada.” Resolved communication issues by coordinating service calls between Service Canada and SecurTek’s subcontractors. This solution resulted in the generation of an additional $130,000 in revenue because of price control and an increase in operational efficiency. • Developed and managed professional relationships among key industry stakeholders, including other security companies, government agencies, suppliers, private firms, and other sources of information.• Successfully managed public and private sector RFPs (Request for Proposal) and RFIs (Request for Information) and ensured that proposal responses complied with RFP/RFI requirements.• Developed and maintained reports on revenue tracking, sales funnel, billing, sales expense, sales metrics, benchmarks, key performance indicators, and service level indicators. • Managed vendors and procurement activities, including the processing of equipment orders, shipping and receiving, handling of returns, and Return Material Authorizations (RMAs).

Regina Sasktchewan Canada

• Competently promoted sales of SecurTek products and services in a competitive environment to meet established targets.• Participated in sales campaigns, prepared sales proposals, and recommended optimal service solutions to clients.• Reviewed customer accounts periodically in order to maximize customer retention and minimize revenue losses.• Managed all customer and billing inquiries and proficiently completed digital payments including Visa, MasterCard and other payment platforms.

Yorkton, Saskatchewan, Canada

• Coordinated and processed new customer/vendor paperwork for internal functions as well as customer requirements.• Assisted Regional and Store Manager in audits and managed inventory and closeout sales for the company.• Assisted in managing program budgets to ensure appropriate expenditure on promotions and advertisements.• Performed activities of balancing out cash registers and record keeping of new activations and renewals.

Noida Area, India

• Competently managed a five-member technical team of inside support providing high customer satisfaction and boosting sales revenues for the company. • Proficiently prepared and delivered high impact presentations during product launches and sales meetings.• Built strong customer relations through coordination of customer appreciation programs and planning of customer driven promotional offers and educational sessions.• Organized market research activities and worked on creating sales and marketing reporting database.

Noida Area, India

• Supervised and trained Assistant Associates and reviewed their performances through periodic evaluations.• Delivered exceptional account services resulting in strengthened customer loyalty and satisfaction.• Acted as a strong liaison between clients and heads of various departments while maintaining effective communication with clients through emails, phone calls and video conferencing.

Noida Area, India

• Headed a team of five members and streamlined the customer complaint process which proactively addressed issues of Australian clients.• Employed competent troubleshooting skills in diagnosing critical issues and guided clients with corrective steps.• Entered and updated trouble tickets with support interventions for urgent issues.

Gurgaon, India

• Gathered data and provided preliminary assessments on the performance of existing Telecommunication accounts and provided information on new services for high-valued customers.• Established and maintained relationships with various existing and non-existing Telecommunication clients.• Facilitated discussions with key business professionals defining project’s vision and implementation.

Professional Certificate, Project Management

This course is an immersive understanding of the practices and skills needed to succeed in a project management role and covers these six.

Diploma Program, Market Research

This program covers relevant topics and courses including: Marketing Advertising principles Business statistics Marketing research.

Diploma, Digital Marketing

Studied Digital Marketing and website production covering relevant topics including: Website planning and creation Email marketing Lead.

(Formerly Uttar Pradesh Technical University) Bachelor Of Technology, Electrical, Electronics And Communications Engineering