Work with customers to troubleshoot and resolve complex software issues related to Redis modules and Redis client libraries.Reproduce issues, replicating customer environments as needed, and document issues and contribute to the internal team documentation.Collaborate with Engineering as needed to provide solutions and analyze performance questions that may arise along the data path, including networks, for deployments that may be in the cloud or on-premises.Provide technical expertise during testing, deployment, and upgrading of Redis software and manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.Serve as the customer advocate for timely resolution of issues and handling escalations, while helping customers realize and maximize the value of their Redis subscription.Participate in new product development, customer training, and other support-related activities.Conduct Root Cause Analysis when requested and provide recommendations for future improvements.Utilize expert working knowledge in Linux/Unix and networking (TCP/IP) to resolve customer issues.Utilize strong technical background with excellent problem-solving and multi-tasking skills to deliver exceptional customer service.Maintain high availability and commitment to customers at any time.

# TAC Engineer, supporting Datacenter virtualization products: UCS C series, B series servers,Fibre Interconnects, Fabric Extenders, CNA, Nexus 1000V switch, ISCSI and FC SAN# Troubleshooting issues related to UCS system networking, hardware, firmware, drivers and OS.#Software support for Windows Server, Windows Hyper-V, VMware, and multiple Linux distributions, Cisco IOS.#Hardware support for Cisco server series and switches.#Troubleshoot issues related to Cisco blade and rack servers. Issues may include boot from SAN, hardware/firmware, network.#CLI sessions for configuration and troubleshooting.#Work in a lab environment to mirror client topologies to replicate complex issues. Troubleshooting steps include VLAN and port configuration, server discovery, adding additional blade and rack servers, and testing new firmware updates.#Troubleshoot boot from SAN issues with SAN topologies that include FC, FCoE, iSCISI with primary support being within Cisco UCS Manager.#Analyze logs for root cause analysis when hardware or software fails, debugging defects related to firmware, and work with Developers to report bug issues.#SalesForce ticketing for cases with different severity levels while meeting Service Level Agreements for Enterprise Customers. Cases may also be for collaborations with different team members from different units such as Voice, Security, and Routing & Switching.

#Deployed WRTC Unified Communication application in private network on KVM and VMware ESXi platform using HP Gen 8 Dl380p server.#Deployed 3 WRTC (Web with Real Time Communication) instances, Element Management system, Nginx Load balancer on KVM and configured Sonus SBC and PSX to route calls to PSTN network also configured Cluster to register WRTC instances with the EMS and directed the Load Balancer towards the domain assigned in private network.#Upgraded WRTC nodes, PSX, SBC and EMS by following the docs, reporting my observations on the upgrade process and comment on wiki regarding any issue.#Installed Openstack using Mirantis Fuel master, with 3 compute nodes and one controller running services like Nova, Keystone, Neutron and Cinder.#Lab (mini data-center) maintenance: Installing new Server (HP DL380) and Cisco catalyst Switch, cabling the racks, power management.

Autimation, Integration and Deployment of Services.* Through the intern position I was able to comprehend the architecture of 4G LTE network.* Effectively gaze into the process of eNodeB integration for LTE site, RBS and RNC integration for WCDMA site.* Test SL program on DUL/DUW using serial and Ethernet connection.

Manage Business library, being available at Library Desk to help patrons, arrange news letters, journals and books.issue placards to students to use desktops available in Library.Charge and Discharge resources like books,chargers, headphones and markers.

Currently enrolled for the Master's of Science in Telecommunication and Network Engineering at Bobby B. Lyle School of Engineering.

As a Data provisioning engineer and being part of the core debugging team my responsibility were to manage, provision and troubleshoot enterprise services for Reliance communications clients, for this i had to work on routers and switches from CISCO, HUWAIE, JUNIPER AND ALCATEL in a MPLS network#Debugging problems related to VLAN, BGP, WAN and LAN connectivity, Bandwidth issues.#Attended various Planned Events for Customer Service and traffic Migration and Node Integration.#Provisioning/Troubleshooting on various Cisco, Huawei, and Juniper devices