As a Senior Account Manager at Ably Soft, I leverage my experience in information technology consulting, customer success, and business development to deliver value-added solutions and services to our clients. I am passionate about simplifying and defining processes, improving customer experiences, and generating revenue growth.My core competencies include retention and renewal, customer advocacy, upsell and cross-sell, business analysis, and negotiation. I work with a diverse portfolio of clients across various industries and domains, understanding their needs, challenges, and goals, and providing them with tailored and innovative solutions. I also foster the development of my team, sharing my knowledge and feedback, and ensuring their career advancement and satisfaction.
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Senior Business ConsultantAbly Soft Jul 2021 - Dec 2024Sahibzada Ajit Singh Nagar, Punjab, India -
Business ManagerAbly Soft Jul 2021 - Oct 2022Mohali
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Project ManagerToxsl Technologies Pvt Ltd Aug 2020 - Jul 2021Sahibzada Ajit Singh Nagar, Punjab, IndiaScrum meetings to understand the position of the project and perform risk management to minimize project risks.Identified plans and resources required to meet project goals and objectives.Achieved project deadlines by coordinating with developers to manage project performance.Provided detailed project status updates to stakeholders and executive management. -
Senior Business ConsultantAblysoft Nov 2018 - Jul 2020MohaliAs an individual player I have contributed around 120,000 USD each year where I proactively identified upselling and cross-selling opportunitiesProvided extensive support in sales, technical and business areas to key accounts.Ability to generate 'Revenue Numbers' and easily manage the pressure of monthly targets.Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
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EntrepreneurshipSelf-Employed May 2017 - Jun 2018Coordinated material procurement and required services for projects within budget requirements. Prepared and submitted project invoices for review and approval.Identified plans and resources required to meet project goals and objectives.Achieved project deadlines by coordinating with contractors to manage performance.
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Business ConsultantAbly Soft Jul 2015 - Oct 2017Responsible for providing Pre-Sales technical / functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervisionDelivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.A solid framework of performing 'Follow up' (email & phone calls) with leads.Polished in managing clients, with a track record of successful revenue attainment.
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Client EngagementGreyb Jul 2012 - Jun 2015PanchkulaHeavy amount of prospecting to generate own leads to which sold custom research engagements.Dealing with top-level executives in small, medium, and large-sized firms.Extremely good hunting skills to make effective reach-outs to busy C-level executives and persuade them for a web meeting to showcase our world-class research skills.Very proficient cold caller to make impactful connections over the phone and Tagged as 'prospecting guru' who can farm out leads on a daily basis -
Program ManagerEclerx Aug 2010 - Jul 2012ChandigarhRecognized for leadership skills, I was given an opportunity to lead the Quality Analyst team, including the opportunity to visit a client in Virginia, where I provided training and led a team of 34 individuals, delivering exceptional service and resultsAlways focus on quality by taking proactive measuresWorked on different Case StudiesEnsure client and corporate service, quality, and metrics, and associate satisfaction
Gagan Gupta Skills
Frequently Asked Questions about Gagan Gupta
What is Gagan Gupta's role at the current company?
Gagan Gupta's current role is Sr. Business Consultant.
What schools did Gagan Gupta attend?
Gagan Gupta attended Ignou, Dav Public School.
What are some of Gagan Gupta's interests?
Gagan Gupta has interest in Children, Civil Rights And Social Action, Environment, Education, Health.
What skills is Gagan Gupta known for?
Gagan Gupta has skills like Business Analysis, Bpo, Service Delivery, Transition Management, Project Management, Team Management, Outsourcing, Analytics, Vendor Management, Incident Management, Call Centers, Requirements Analysis.
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Gagan Gupta
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Gagan Gupta
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Gagan Gupta
Gurugram3gmail.com, safeguardworld.com, cubic.com
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