Harsh Gupta Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

• Managed an org size of 26 comprising 2 software engineering teams led by 2 software development managers, responsible for S3’s routing and caching services and service endpoint discovery.
• Worked closely with product managers and customers for making key decisions shaping new feature delivery.
• Previously managed several other critical S3 services like S3’s transaction log service enabling several user facing features like event notifications and cross region replication; S3’s cache coherency service ensuring.
• Delivered S3’s marginal request cost goals by improving performance of S3’s object metadata storage service
• Managed underperforming engineers and managers, developed and promoted good performers and hired top talent.
• Delivered a major change in retry strategy for write requests for S3, eliminating low-frequency sustained availability impacts due to legacy architectural limitations in S3’s caching service.

Seattle, WA, US

• Program managed large technical programs which require coordination with 40 different teams in S3 e.g. bi-annual operational and financial planning, org wide technical enhancements, site exits etc.
• Scaled and streamlined AWS S3’s process for evaluating large capacity requests by increasing the number of approvers from 8 to 20, including stakeholders from Networking org and establishing an automated workflow which.
• Led S3’s first data center exit and established the process which is now reused for every data center exit.
• Streamlined S3 operations and financial planning by eliminating unnecessary compute capacity forecasting for smaller fleets, collaborating with Finance to optimize processes, and empowering directors to provide capital.

Chesterfield, MO, US

• Managed team of 5-10 engineers.
• Introduced the concept of containers in the company using Docker by containerizing existing application services and new microservices
• Saved Amdocs millions of dollars by leading several projects which drastically reduced the footprint of expensive 3rd party software, like COBOL to C migration, centralizing Tax software installation etc
• Supervised over 90 production upgrades and 8 new production rollouts for major telcos and cable service providers
• Supervised major technology transformation projects including HP to Linux, Sun to Linux and physical servers to virtual machines, IBM Websphere SOA to Microservices and BMC Control-M to IBM TWS
• Led inter-departmental architectural discussions to arrive at the optimal architecture for new projects

Chesterfield, MO, US

• Coordinated requirements with development teams, implement changes and manage production system upgrades, ensuring steps in the critical path are completed without delay.
• Deployed and scaled highly distributed production environments, Tuxedo configurations, Weblogic domains and batch jobs using BMC Control-M and IBM Tivoli Workload Scheduler (Maestro) for Telcos and ISPs like Sprint.
• Prepared, peer-reviewed and implemented changes for all production environments as per the ITIL Change Management Process

Chesterfield, MO, US

• Installed, integrated, maintained, troubleshot and upgraded testing and distributed production environments comprising various Amdocs products for Pre-paid and Post-Paid Billing, Customer Relationship Management, Order.

B.Tech (Hons.), Information Technology

Education record