With over 10 years of experience in customer success, account management, and business development, I am a passionate and results-oriented leader in the analytics, healthcare, and technology domains. I currently serve as the Associate Vice President - Customer Success and Innovation at Innovaccer, a leading healthcare data platform company.In this role, I drive customer innovation and implementation across large national healthcare customers, leveraging Innovaccer's AI and machine learning based products. I also lead a team of customer success Directors, managers, operations, and implementation specialists, ensuring customer satisfaction, retention, and growth. Some of my key achievements include securing multi-million dollar contracts, increasing customer satisfaction scores , and launching new product features and integrations. My core competencies include customer relationship management, Driving ROI for customers business case, Implementation of technology products and change management. I hold an MBA in Marketing and Finance from the Indian School of Business, Hyderabad and a BE in Electrical, Electronics and Communications Engineering from the Punjab Engineering College, Chandigarh