Krishn Gupta Email & Phone Number

Mumbai, Mh, In

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Job Profile includes: IT Project Management | IT Vendor Evaluation & Management | Team Management | UI Conceptualization | User Journey | UAT | Stakeholder Management | Technology EvaluationKey Responsibilities: • As an IT Project Manager I am responsible for Digital Assets which includes Sales Automation mobile app for on-field sales team, Gamification for sales team, Distributor Apps & Portal, Approval Platform, Intranet portal & app. I am also responsible for custom built IT applications for International geographies. • Manage the portfolio of custom-built mobile applications ( Android/ iOS / Flutter) and web applications ( .NET) and SaaS products with the help of internal development team and external IT vendors• Lead and manage the application modernization strategy and execute new technology initiatives for mobile and web applications • Understand the current ecosystem (platforms, applications, core systems and processes) and the various associated user journeys and develop a seamless online channel experience strategy across customer journeys and digital footprints• Understand technical benefits/ challenges for various UI/UX decision points• Develop the digital solutions either through inhouse team or the shortlisted software vendor

New Delhi Area, India

Job Profile includes: Project Management | Requirement Gathering | UI Conceptualization | User Journey | UAT | IT Vendor Evaluation & Management | End user Training | Launch Strategy | Team Management | Mobile Device Selection | MDM Solution implementation | Digital Promotions | Data Analysis | Stakeholder ManagementKey Responsibilities:• Primary business owner of the Website/ Mobile App/Digital Transformation Projects • As a Project Head I am responsible for Digital Assets which includes Sales Automation mobile app for on-field sales team, Portal for Distributor rewards and gifts redemption, Online Distributor Onboarding process, mobile based learning platform for on-field sales employees, Retailer Loyalty Mobile app, Corporate Website, 4 Microsites, 4 Brands Social Media presence, eCommerce listing and management and other Digital Automation Projects• Prepare the high level and detailed requirement business document and write user stories to include all the functionalities required for the building the application. Work in close co-ordination with Product, Operations, Customer Service, Sales & Distribution team• Identify key projects to drive digital transformation from physical processes to online which will result in process simplification and cost optimization• Understand the current ecosystem (platforms, applications, core systems and processes) and the various associated user journeys and develop a seamless online channel experience strategy across customer journeys and digital footprints• Lead brainstorming sessions and prepare all business/functional/user requirements for development.• Prepare high level documentation that incorporates all technical, editorial, and usability specifications of the project. • Understand technical benefits/ challenges for various UX decision points• Develop and deploy end-to-end customer journeys across digital channels & touchpoints

New Delhi Area, India

• Leading the Digital Transformation of the organization in Sales Force Automation, Online learning app, Distributor engagement portal, Distributor appointment process, online presence through multiple web portals and social media and e-commerce• Have implement mobile app reporting for PAN India sales team. The project involved requirements gathering, BRD preparation, coordinating with IT vendor for development, UAT, preparing launch plan, shortlisting mobile devices (mobile phones/tablets) and vendor identification training of end users PAN India, post implementation query resolution, setting up help desk for handling daily queries. • In charge for defining the digital road-map for sales automation app, online presence ( corporate website, product micro-sites) and social medial platforms• Successfully launched the e-Commerce platform for online sale of OTC medicines• Responsible to driving the usage of sales automation app and various sales automation tools within the organization• Conceptualized and implemented distributor reward redemption portal and online on-boarding process • Also responsible for driving online engagement with customers through social media ( Facebook and YouTube)• Part of strategic senior leadership team whose key responsibility is to drive transformation from physical processes to digital which will result in process simplification and cost optimization

Mumbai Area, India

Job Profile Includes: Project Management | Business Analysis | User Acceptance Testing | Stake Holder Management | IT Vendor Management | Requirement Prioritization | User Training Key Responsibilities:• Part of Digital Transformation Team responsible for Sales Automation projects• Requirement Gathering and BRD preparation for Mobility and web related enhancements for Sales Automation Projects• Work with cross functional teams to create pre-launch activity with the sales team• Engage with key stakeholders to assist in increased adoption• Liaison with IT to ensure timely delivery of projects for sales automation• Facilitate query management along with the help of IT team• Training of end users on how to use the app• Manage Quality Assurance Team by performing User Acceptance Testing (UAT)Projects Undertaken:• Sales Automation Mobile App: is the mobile app on which the sales team use to fill insurance application forms and track its status. The app was developed for usage on Android and iOS tablets. The app could be used both online and offline. • Risk Profiling Module: this module had various calculators that can be used to calculate a customer’s human live value and suggest insurance plans for a customer according to his risk profile and life goals. • Lead management Module: this module was used by sales team to capture their meetings with customer and track the status of leads like interested, not interested, etc. It had reminder feature to alert next meeting date, customer birthdays, etc.

Mumbai

Job Profile Includes: Project Management | Vendor Evaluation | Project ROI calculation | Quality Assurance | Stake Holder Management | Business AnalysisKey Responsibilities:• Member of Digital Transformation team responsible for all mobility related enhancements in the organization• Responsible for all development on mobility platform for field sales force, customer and employees• Interacting with sales team and implementing technology led solutions to improve their day to day selling process• Involved in IT vendor evaluation and finalization, suggesting new ideas and latest technologies• Involved in UAT, change management, driving mobile app usageProjects Undertaken:• Sales Automation Mobile App: is the mobile app on which the entire sales team across India logs in insurance policies. The app was developed for usage on Android and iOS tablets. The app could be used both online and offline. The app had lead capture features, risk profiling, application form filling and limited underwriting capabilities.• Sales Diary module: this module was used by sales team to capture their meetings with customer and track the status of leads like interested, not interested, etc. It helped the users to plan their day and meetings using its calendar feature.• Customer Verification App: this mobile app was developed to replace the online calling process that was used before any policy was issued. The app automated the questions asked related to the policy and clicked the pictures of the customer ensure the actual user was present. It could illustrate the policy features in both English and Hindi. The customer had to click on yes to continue.• Premium Calculation App: this app was used for calculating premium for group insurance products

Mumbai

Job Profile Includes: Project Management | Vendor Evaluation | Project ROI calculation | Quality Assurance | Stake Holder Management | Business Analysis | IT Vendor ManagementKey Responsibilities:• Single Point of Contact for all requirements for system development and enhancement on Customer service and new business website• Responsible for managing end to end development of Life Insurance products on online platform i.e. Portal and Android Tabtlets • Understanding user requirements with relation to enhancement of existing systems and building of new features• Defined development pipeline, schedule and resource requirements• Perform requirement walk through with development team• Manage IT vendor for project delivery and agreed upon quality• Coordinating with insurance partners for system integration and product development • Suggest user interface design, system flow, online mapping of offline processes • Driving usage of self-service portal among existing customers by building new features and driving traffic through customer communication • Prepare project status reports and project plansProjects Undertaken:• Life Insurance Policies: developed Life Insurance products on online platform for Buy-online and Sell-Online channel• Designed and enabled the online Top up and ATS/ATP feature for ULIP policies on website• Designed the online credit card standing Instructions module for premium payment and integration with Bill desk for the same • Designed the Split payment facility for renewal premium payment on the website.• Designed and enabled the Quick pay module for renewal premium payment on close to 20 banks by integrating with Bill desk payment service• Designed and implemented the first version Mobile website http://m.iciciprulife.com from ideation to execution• Integration with ICICI Bank’s net banking module for premium payment• Revamped the overall look and feel of the customer policy servicing section of the website

Bikaner Area, India

Job Profile• Responsible for driving sales of life insurance products in 41 branches of ICICI Bank(formerly Bank of Rajasthan) in Bikaner region,Rajasthan through a team of 18 Financial Service Managers.Key Responsibilities• Business Development• Relationship Management with Bank's officials• Sales Team Training & Management

Kolkata, India

• Worked in different sales channels in the company that is Direct Marketing, Agency, Retail Partnership Distribution• Understanding channel dynamics and accomplishing channel specific task assigned in stipulated time.• Worked in vendor's call center and managed a team of telecallers and improved thier productivity (number of calls to customer appointment) .

Bangalore

Job Profile Includes: Software Development in C#, ASP.NET, MS SQL | Testing | Code Deployment | Client Interaction Key Responsibilities:• Understanding user requirements and mapping its impact on system • Extending post-implementation and maintenance support• Involved in bug fixing and enhancements cycle. Unit testing, integration testing, and regression testing.• Conducting system study and coordinating with team members for system improvement, application maintenance, etc. • Interacting with onsite coordinator and client SPOC for issues and queries related to the project.Projects Undertaken:• Client was US real estate company dealing in rental and new houses sales. The project involved loading, transforming, validating millions of listings on daily basis from multiple sources and multiple formats.

Executive Program In Management And Insurance

B.E.

12Th

10Th Boards