* Customized Lean, Six Sigma concepts for fast paced internet industry. * Conceived "Excel Basic to Advance", "Creative Problem Solving", "Lean Solutions" training.* Collaborates with Operations, HR, Telesales, Product, Technology on projects * Implemented CX measurement + improvement mechanism for all backend processes* Improved effectiveness of Fake listing detection mechanism to 80%

Worked with various business units and departments - WiFi, New Product Development to establish the process framework (basis systematic Failure Mode and remedial action identification). Project Managed identification and deployment of Measurement Framework for all BUs and processes.Implemented Knowledge sharing framework based on Business result variation study and external bench-marking.One of the youngest Deputy Team leader on the TBEM assessment teams. Done total 4 external assessments.

Established SHINE framework (Rated as Top 5 best improvement frameworks across TATA group companies). Institutionalized Quality Circles and 5S initiatives.