Nisha Gupta Email and Phone Number
As a senior manager PMO at Tesco Bengaluru, I leverage my 15+ years of experience in programme management and organisation strategy delivery to drive strategic initiatives that improve systems, processes, and bottom-line results. I hold certifications in PMP and Lean Six Sigma Green Belt, and have core competencies in conceptualization and execution of programme vision from start to finish, managing complex milestones while adapting to changes and shifting priorities, and working closely with international, cross-functional teams.I manage the PMO for a group strategic priority set out to deliver 6m GBP annually, overseeing the governance, risk, and quality aspects of the programme. I was instrumental in helping the Office of the CEO develop and execute the two-year business strategy for 2200+ colleagues, with 90%+ of the programmes meeting the goals. I am passionate about diversity and inclusion, and spearheaded a programme that enhanced the experience and career path of 1500+ technology colleagues. I thrive on delivering value and innovation to the business, and empowering my team to achieve excellence.
Tesco
View- Website:
- tescoplc.com
- Employees:
- 79913
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Senior Manager Pmo - Solution Design And Change And ProgrammeTescoBengaluru, Ka, In -
Senior Manager Pmo - Solution Design/Change And ProgrammeTesco Mar 2022 - PresentBengaluru, Karnataka, India -
Senior Program ManagerTesco Bengaluru Mar 2020 - PresentBengaluru, Karnataka, IndiaSpearheaded multiple initiatives aligned with Directors priority for Technology BengaluruConceptualized Diversity and Inclusion programme for Tesco technology that comprises of 1500+colleagues. Success led to other countries consulting and implementing the similar approach.Identified key challenges with new joiners experience and effectively drove the implementation across70+ teamsCreated 1 year graduate programme in participation with Heads of technology and programmemanaged effectively providing a clear path to 40+ graduate colleaguesOut of interest, participated as technical programme manager in a Non Food Product project -
Senior Manager - Strategy And Programmes (Ceo'S Office)Tesco Bengaluru Sep 2019 - Mar 2020Bengaluru Area, IndiaAs part of the Office of the CEO, worked closely with the Leadership team and senior management team, Office of the CEO to orchestrate “conversations of substance” - planning and driving strategic reviews of critical business issues or opportunities. Was instrumental in helping the Office of the CEO develop operational cadences to surface strategic opportunities and issues, as well as be an agent of change within the organization.Managed the development and governance of strategy across other locations.Successfully executed the 2 years business strategy by effectively engaging and incorporating the voice of colleagues. -
Strategy Manager And Business Manager To CeoTesco Bengaluru Jun 2018 - Mar 2020Bengaluru, Karnataka, IndiaProgramme managed and led implementation of Tesco Bengaluru strategy, played pivotal role inmanaging and executing bottom up strategy execution.Accountable for writing papers, making presentations and adding value by participating in Businessmeetings with CEO and senior leadership. -
Assistant ManagerTesco Bengaluru Mar 2015 - Jun 2018Built a workflow tool for the incident management team which helped reduce the time per incident by30% and helped improve the quality of service from 45% to 75%Drove process improvements, created business Insights and operational insights to help transformbusinessEnabled operations team to deliver excellent service through structured quality audit and feedbackmechanism.Identified non value added process within the system and reengineer the process to improve efficiency -
Quality Assurance Team LeadTesco Bengaluru Mar 2014 - Feb 2015Bengaluru Area, IndiaRe-engineered the service delivery by creating SOP's, formed layout and guidelines to provide greatexperience to our colleagues in UK storesIntroduced mechanism to get Realtime feedback and effectively used that to drive useful trainingprogrammes to further enhance the overall service. -
Technical Team LeadTesco Bengaluru Sep 2011 - Mar 2014Bengaluru Area, India• In depth exposure to Operational activities, People Management, Relationship Management, Account Handling and New Hire Training• Trained in leadership skills and hands on experience in Problem management/ Incident Management• Experience in managing stake holders from multiple business functions• Excellence in leadership, planning, organizing events/R&R and negotiation with vendors -
Assistant ManagerIbm Global Process Services Dec 2010 - Sep 2011• Responsible for influencing departmental strategy and managing the daily operations of services by anticipating guiding development and implementing required systems, procedures and programs to consistently meet IBM's standards for quality, productivity and customer satisfaction.Transitioned a new process along with the UK trainers and Stakeholders -
Lead Quality AnalystIbm Global Business Process Services Apr 2009 - Nov 2010Bengaluru Area, IndiaWas responsible for conducting regular quality audit based on sample sizes that are set in advance and reporting out the quality dashboards; apart from taking the necessary actions to ensure that quality is maintained irrespective of any other factor/s.
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Senior Customer Service RepresentativeIbm Global Process Services Sep 2006 - Mar 2009Bengaluru Area, IndiaWorked for a UK based banking process
Nisha Gupta Education Details
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Dav College DehradunBusiness/Commerce, General -
Cambrian Hall, DehradunBusiness/Commerce, General
Frequently Asked Questions about Nisha Gupta
What company does Nisha Gupta work for?
Nisha Gupta works for Tesco
What is Nisha Gupta's role at the current company?
Nisha Gupta's current role is Senior manager PMO - Solution design and Change and Programme.
What schools did Nisha Gupta attend?
Nisha Gupta attended Dav College Dehradun, Cambrian Hall, Dehradun.
Who are Nisha Gupta's colleagues?
Nisha Gupta's colleagues are Stanley Mmesoma, Lauren H., Jessica Brayfield, Aishling Smyth, Debbie C., Naveed Khan, Alex James.
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Nisha Gupta
Uttar Pradesh, India -
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nisha gupta
Bengaluru
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