Nisha Gupta

Nisha Gupta Email and Phone Number

Senior manager PMO - Solution design and Change and Programme @ Tesco
Bengaluru, KA, IN
Nisha Gupta's Location
Bengaluru, Karnataka, India, India
About Nisha Gupta

As a senior manager PMO at Tesco Bengaluru, I leverage my 15+ years of experience in programme management and organisation strategy delivery to drive strategic initiatives that improve systems, processes, and bottom-line results. I hold certifications in PMP and Lean Six Sigma Green Belt, and have core competencies in conceptualization and execution of programme vision from start to finish, managing complex milestones while adapting to changes and shifting priorities, and working closely with international, cross-functional teams.I manage the PMO for a group strategic priority set out to deliver 6m GBP annually, overseeing the governance, risk, and quality aspects of the programme. I was instrumental in helping the Office of the CEO develop and execute the two-year business strategy for 2200+ colleagues, with 90%+ of the programmes meeting the goals. I am passionate about diversity and inclusion, and spearheaded a programme that enhanced the experience and career path of 1500+ technology colleagues. I thrive on delivering value and innovation to the business, and empowering my team to achieve excellence.

Nisha Gupta's Current Company Details
Tesco

Tesco

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Senior manager PMO - Solution design and Change and Programme
Bengaluru, KA, IN
Website:
tescoplc.com
Employees:
79913
Nisha Gupta Work Experience Details
  • Tesco
    Senior Manager Pmo - Solution Design And Change And Programme
    Tesco
    Bengaluru, Ka, In
  • Tesco
    Senior Manager Pmo - Solution Design/Change And Programme
    Tesco Mar 2022 - Present
    Bengaluru, Karnataka, India
  • Tesco Bengaluru
    Senior Program Manager
    Tesco Bengaluru Mar 2020 - Present
    Bengaluru, Karnataka, India
    Spearheaded multiple initiatives aligned with Directors priority for Technology BengaluruConceptualized Diversity and Inclusion programme for Tesco technology that comprises of 1500+colleagues. Success led to other countries consulting and implementing the similar approach.Identified key challenges with new joiners experience and effectively drove the implementation across70+ teamsCreated 1 year graduate programme in participation with Heads of technology and programmemanaged effectively providing a clear path to 40+ graduate colleaguesOut of interest, participated as technical programme manager in a Non Food Product project
  • Tesco Bengaluru
    Senior Manager - Strategy And Programmes (Ceo'S Office)
    Tesco Bengaluru Sep 2019 - Mar 2020
    Bengaluru Area, India
    As part of the Office of the CEO, worked closely with the Leadership team and senior management team, Office of the CEO to orchestrate “conversations of substance” - planning and driving strategic reviews of critical business issues or opportunities. Was instrumental in helping the Office of the CEO develop operational cadences to surface strategic opportunities and issues, as well as be an agent of change within the organization.Managed the development and governance of strategy across other locations.Successfully executed the 2 years business strategy by effectively engaging and incorporating the voice of colleagues.
  • Tesco Bengaluru
    Strategy Manager And Business Manager To Ceo
    Tesco Bengaluru Jun 2018 - Mar 2020
    Bengaluru, Karnataka, India
    Programme managed and led implementation of Tesco Bengaluru strategy, played pivotal role inmanaging and executing bottom up strategy execution.Accountable for writing papers, making presentations and adding value by participating in Businessmeetings with CEO and senior leadership.
  • Tesco Bengaluru
    Assistant Manager
    Tesco Bengaluru Mar 2015 - Jun 2018
    Built a workflow tool for the incident management team which helped reduce the time per incident by30% and helped improve the quality of service from 45% to 75%Drove process improvements, created business Insights and operational insights to help transformbusinessEnabled operations team to deliver excellent service through structured quality audit and feedbackmechanism.Identified non value added process within the system and reengineer the process to improve efficiency
  • Tesco Bengaluru
    Quality Assurance Team Lead
    Tesco Bengaluru Mar 2014 - Feb 2015
    Bengaluru Area, India
    Re-engineered the service delivery by creating SOP's, formed layout and guidelines to provide greatexperience to our colleagues in UK storesIntroduced mechanism to get Realtime feedback and effectively used that to drive useful trainingprogrammes to further enhance the overall service.
  • Tesco Bengaluru
    Technical Team Lead
    Tesco Bengaluru Sep 2011 - Mar 2014
    Bengaluru Area, India
    • In depth exposure to Operational activities, People Management, Relationship Management, Account Handling and New Hire Training• Trained in leadership skills and hands on experience in Problem management/ Incident Management• Experience in managing stake holders from multiple business functions• Excellence in leadership, planning, organizing events/R&R and negotiation with vendors
  • Ibm Global Process Services
    Assistant Manager
    Ibm Global Process Services Dec 2010 - Sep 2011
    • Responsible for influencing departmental strategy and managing the daily operations of services by anticipating guiding development and implementing required systems, procedures and programs to consistently meet IBM's standards for quality, productivity and customer satisfaction.Transitioned a new process along with the UK trainers and Stakeholders
  • Ibm Global Business Process Services
    Lead Quality Analyst
    Ibm Global Business Process Services Apr 2009 - Nov 2010
    Bengaluru Area, India
    Was responsible for conducting regular quality audit based on sample sizes that are set in advance and reporting out the quality dashboards; apart from taking the necessary actions to ensure that quality is maintained irrespective of any other factor/s.
  • Ibm Global Process Services
    Senior Customer Service Representative
    Ibm Global Process Services Sep 2006 - Mar 2009
    Bengaluru Area, India
    Worked for a UK based banking process

Nisha Gupta Education Details

  • Dav College Dehradun
    Dav College Dehradun
    Business/Commerce, General
  • Cambrian Hall, Dehradun
    Cambrian Hall, Dehradun
    Business/Commerce, General

Frequently Asked Questions about Nisha Gupta

What company does Nisha Gupta work for?

Nisha Gupta works for Tesco

What is Nisha Gupta's role at the current company?

Nisha Gupta's current role is Senior manager PMO - Solution design and Change and Programme.

What schools did Nisha Gupta attend?

Nisha Gupta attended Dav College Dehradun, Cambrian Hall, Dehradun.

Who are Nisha Gupta's colleagues?

Nisha Gupta's colleagues are Stanley Mmesoma, Lauren H., Jessica Brayfield, Aishling Smyth, Debbie C., Naveed Khan, Alex James.

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