As a Technical Support Agent at Jotform, I provide solutions to users who want to create and integrate powerful forms with various applications, such as PayPal, Stripe, Google Sheet, and Salesforce. I have a BscIT in Information Technology from Thakur College of Science & Commerce, and I have acquired multiple certifications in customer service, communication, and rapport building from LinkedIn.I am skilled in SaaS Integrations, problem solving, negotiation, Python, Excel, and Microsoft Office. I have a demonstrated history of working in the information technology and services industry, serving customers through chat and text, and developing surveys for Ugam. I am motivated by the challenge of understanding user requirements and delivering high-quality service, and I value collaboration, learning, and innovation.