Technical Support Agent
CurrentHello connections, currently I am working in Jotform as a Technical support agent. It's been more than 9 months working for them. We are SAAS platform, and we provide Form builder to our users. It is a very powerful form builder. You can collect payment, get donations, Create quizzes and many more things can be done using our platform. My role in the company is to understand user requirements and provide solutions according to them. As we are form builder it can be used to N number of service. Our platform can be integrated with almost 200 different products like CRM, Database management, Signatur, Social media etc. Some of the e.g. are salesforce, monday,com, PayPal, Stripe, Google Sheet, SQL etc.So you can understand if we have almost 200 integration available on our platform. It is very powerful and to understand each of the integration with different requirements of the user. It makes our Job very tough but at the same time it gives us very good handson experience with other products available on the market. It makes us an all round player in this Technical Support Industry.
