Ruchi Gupta Email & Phone Number

United States

Paris, Île-De-France, Fr

Leading New Business growth and strategic GTM efforts for our Global Business Shared Services for TP Globally and Retail & eCommerce Vertical.

Paris, Île-De-France, Fr

Paris, Île-De-France, Fr

Teaneck, New Jersey, Us

Teaneck, New Jersey, Us

Chicago, Il , Us

• Devised strategies for growth and retention as Account Management lead for HealthCare, telecom, media, CPG and e commerce portfolio. Manage C level, senior and mid level communication and relationship.• Drive client satisfaction through problem resolution and proper management of client requests and internal prioritieso Monitor both quantitative and qualitative operational performance indicators and proactively identified ways to enhance program performanceo Successfully Negotiated with clients on program modifications/ price increases and contract renewalso Research and gather client intel for feedback to operations and for growth of the contract• Grow the revenue and profitability of accounts o Value proposition for clients – provide innovative solutions and architect the strategy to benefit the client long termo Stay abreast on clients’ industry trends to identify potential needso Negotiate contract changes and pricingo Lead implementation team to bring on program enhancements• Led the Client Services team to fully implement new programso Provide thought leadership for new transition/ implementation and support the implementation team’s project plan and completion of tasks. o Provide clear and timely communication throughout program implementation both internally and externally• Review operating statistics regularly to ensure client and internal goals are being met in all SLAs – Financial and metrics • Provide leadership and development of Account executives

Chicago, Il , Us

• Led the development and implementation of Business Excellence function in the U.S., manage quality assurance, control, and improvement for the business• Key responsibility area includes 0.05% of revenue as cost savings for the US GEO• Led eSCM level 5 certification with ISO and HIPAA for the US GEO• Established, Developed and managed the implementation of essential global initiatives that include Customer Satisfaction Survey, Internal Customer Satisfaction Survey, and Quality Professional Excellence Program. These methodologies and programs have been essential to managing quality assurance, control, and improvement• Facilitated process improvement and identifying quality assurance practices that are integral to creating necessary process changes • Implemented a suite of essential methodologies (operations, transition, share services, internal audit) that have been specifically designed to address internal and external business needs of our clients• Direct the deployment of key improvement initiatives, including those for Six Sigma, Kaizen, and LEAN and review the qualitative performance of all accounts in the U.S. • Oversee Operations Quality, Transition Quality and Shared Service Quality• Oversee Compliance (ISO), Certification Audits both Internal and External• Managing Quality audits, calibration, and metrics reporting• Alignment of organizational metrics to Excellence frameworks• As Director, Business Excellence and Research and Insights, directly manage sixteen professionals

Chicago, Il , Us

Chicago, Il , Us

Worldwide, Oo

Epbm, Business Management

Bachelor Of Commerce (Bcom)