My current role with GTB as a System and ICT Engineer has given me hands-on experience in supporting Microsoft Windows-based servers, managing 3rd party cloud services for cyber-security and data recovery, and administering websites and domain-related services. With strong project and people management skills, I effectively coordinate projects, clients, systems, policies, and procedures. Key Responsibilities:- Configure, upgrade, diagnose, and troubleshoot Microsoft Windows-based… Show more My current role with GTB as a System and ICT Engineer has given me hands-on experience in supporting Microsoft Windows-based servers, managing 3rd party cloud services for cyber-security and data recovery, and administering websites and domain-related services. With strong project and people management skills, I effectively coordinate projects, clients, systems, policies, and procedures. Key Responsibilities:- Configure, upgrade, diagnose, and troubleshoot Microsoft Windows-based servers and services, networks, and end-user devices.- Implement and support business solutions in Microsoft Azure.- Manage Microsoft Office Family, Microsoft services, and Google G-Suite.- Support and manage services linked and related to MedTech 32/Evolution for medical centres.- Support line of business and accounting software for small businesses such as lawyers, accountants, architects, etc- Administer, configure, and manage VOIP systems.- Set up and manage wireless and wired networks using MikroTik, TP-link, Ubiquiti, etc.- Build, host, and maintain websites and domain-related services.- Configure and manage backup and disaster recovery (BUDR) within cloud and on-premises systems.- Implement server and end-point security using industry standard security tools such as, ESET, TrendMicro, etc. - Build and use scripts and automation for proactive support. - Support and maintain Apple Mac OS and IOS devices.- Utilize PSA, RMM, and remote support tools. Show less

Provided frontline line technical customer support, answering support queries face-to-face, phone, and email. Ongoing software support - troubleshoot software issues, regarding operating systems, office applications, configure and deploy computers and mobile devices for walk-in clients. Ongoing hardware support - troubleshoot hardware issues reported for laptop/notebook computers, printers, scanners, and mobile devices. Oversee day-to-day support operations to clients… Show more Provided frontline line technical customer support, answering support queries face-to-face, phone, and email. Ongoing software support - troubleshoot software issues, regarding operating systems, office applications, configure and deploy computers and mobile devices for walk-in clients. Ongoing hardware support - troubleshoot hardware issues reported for laptop/notebook computers, printers, scanners, and mobile devices. Oversee day-to-day support operations to clients by delivering quality SLA response times. Monitoring the alerts generated by the system and ensure proactive measures are taken to prevent any major hardware failure internally. Setting up a new employee profile using Zoho account administration is not limited to creating an account, assigning permissions, and resetting passwords. Peripheral installation and support (LAN/local printers, card readers, scanners, etc. ) Overseeing equipment inventory to maintain on-hand availability of necessary replacement devices, parts, and required tools. Log and manage incidents and records by keeping an eye on the proper documentation and the timely processing of the ticketing operation Backing up company data on regular basis, successfully recovering critical information if needed. Explaining technical information in clear terms to non-technical individuals to promote better understanding. Help walking customers with advice and recommendations based on their requirements for accessories and handling sales when required. Show less

Hands-on experience in Mobile and laptop repairs and technical customer support Responsible for the evaluation and recommendation of the new hardware and software to customers. Excellent level of customer satisfaction in terms of problem understanding and solving. Individual front face to represent the company and maintain its name in the business. Answering questions and quires about various products in-store to achieve targeted sales

Graduation training in Computer department of the firm.