Samarth Gupta Email and Phone Number
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Capturing the Voice of the Customer to Transform Products into Exceptional Experiences and Profitable SolutionsI am a hands-on product leader with extensive experience in B2B and B2B2C product management, product design, go-to-market strategy, and commercialization. My expertise lies in fostering innovation within organizations, excelling at uniting stakeholders with diverse functional perspectives to create truly innovative products. I guide cross-functional teams through every stage of product development, translating concepts into actionable roadmaps that align with strategic business goals. Leveraging market research and data insights, I have successfully developed and launched industry-first products that drive impactful results.In my recent roles, I have specialized in optimizing the online payment experience, capturing the voice of the customer to enhance user journeys, introducing new payment methods, streamlining internal processes, and implementing change management to minimize friction post-launch. My career has evolved from managing customer experiences to spearheading high-impact product and payment launches, with endorsements from C-level executives. I have partnered with Fortune 500 clients, overseeing procurement, strategic sourcing, and supply chain programs to deliver digital transformation, process improvements, cost reduction strategies, and inventory management initiatives.I thrive in dynamic environments where data and metrics guide strategic decision-making. My core competencies are:- Product Development (B2B & B2B2C)- Payments Process & Customer Experience Improvements- Customer Journey & Research- User Experience (UX)- Data & Analytics- Technology Roadmaps- Agile Methodologies- Software Development- Market Research- Go-to-Market Strategy- Product Launch & Innovation- Customer Relationship Management (CRM)Key Accomplishments:- Product Incubation: Established a product incubation division, securing $6M+ in funding and expanding the portfolio to 6 clean technology solutions (4 launched) with diverse impacts.- Revenue Growth: Spearheaded 10+ projects, generating $12M+ in annual revenue, including $2M through tech transfer and $10M+ via established platforms.- Cost Optimization: Utilized PowerBI dashboards for real-time KPI monitoring and strategic decision-making across 3 procurement categories, identifying cost-saving initiatives valued at an estimated $4M.I am passionate about driving product and payment innovations and leveraging data-driven insights to deliver sustainable and profitable growth.
Amazon Web Services (Aws)
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Custmer Experience (Cx) Program Manager - Payments ImprovementsAmazon Web Services (Aws) Mar 2024 - PresentSeattle, Wa, Us
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Senior Associate ConsultantGep Worldwide Jul 2021 - Jun 2023Clark, New Jersey, UsLed strategic supply chain transformation programs involving technology adoption and driving operational efficiencies and cost savings for multiple Fortune 500 clients by leading teams. Managed project teams of upto 6 consultants to run strategic sourcing projects involving spend analysis, RFPs/bids, supplier selection and negotiations, process reengineering, and contract negotiations. - Proficiently managed product development workflows creating and tracking user stories, tasks, and epics to ensure project alignment with strategic objectives and led backlog prioritization to ensure the successful development of 12 features- Orchestrated 18 successful vendor negotiations, spanning contracts for meeting services across 46 countries, realizing a total of $1.5M in savings through a data-driven approach and strategic process optimization initiatives.- Spearheaded a procurement transformation program overseeing 18 projects targeting various spend categories (including IT Hardware, IT software, & IT services) resulting in a 7% cost savings through strategic changes, supplier relationship management, and technological integration initiatives.- Successfully managed and led 12 diverse projects, including strategic initiatives for legal services, consulting, and office supplies, achieving cost savings of 5-7% through vendor categorization, benchmarking, and strategic RFP processes.- Led supply chain optimization & inventory management projects, by leveraging data-driven insights & by collaborating cross-functionally to seamlessly integrate tech solutions, resulting in spend reductions in consulting by~12% and office supply by~7%- Led development of an in-house SaaS solution that allowed GEP clients to improve ESG outcomes. Prepared product roadmap & vision (based on user research insights, market trends & competitive landscape analysis), financial models, projected revenue growth, and pitched opportunity and secured senior leadership buy-in. -
Associate ConsultantGep Worldwide Oct 2019 - Jun 2021Clark, New Jersey, UsSpearheaded various strategic procurement initiatives for Fortune 500 companies resulting in substantial cost savings. Managed projects for global process integration, category planning & policy development, strategic sourcing (RFPs, rate negotiation, drafting contract terms, contracts management, continuous improvement), development of new global strategy and sourcing projects in a post-acquisition M&A synergy realization program for Fortune 100 biopharma client.- Spearheaded a post-acquisition synergy realization program for Meetings & Events category, involving system and process integration, vendor consolidation, and strategic sourcing projects resulting in synergy savings of $46M for a $350M budget.- Reduced baseline costs by 20% by developing Power-BI dashboards that provided senior leadership with insights into category KPIs, leading to informed decision-making and development of strategies for operational optimization and cost savings.- Developed an Excel-based tool for predictive analysis and cost savings estimation, enabling the successful implementation of a virtual meetings strategy in response to COVID-19, while achieving significant cost savings of ~$30M.- Executed over 10 projects for a Fortune 100 biopharma client focusing on demand planning, supplier rationalization, system integration, technology adoption, sourcing (RFPs, contract negotiation & management) leading to substantial savings of ~$16M.- Propelled a shift towards virtual meetings & events for a bio-pharma client by collaborating with IT, business, and other stakeholder teams to lead a digital transformation initiative that achieved savings of ~$20M (annually) - Led the capacity planning for the above-mentioned digital transformation initiative - forecasted current and future demand, developed technology requirements and performance metrics & monitoring mechanisms, and led sourcing of finalized solutions
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Project ManagerIllinois Business Consulting May 2019 - Aug 2019Champaign, Il, UsManaged consulting projects for large global non-profit clients, leveraging qualitative and quantitative data analysis and insights to design tailored programs facilitating positive behavior change and sustained socio-economic impact.- Led a team to conduct extensive research, create personas, and design journey maps for at-risk participants, resulting in the creation of a customized program addressing individual needs and behaviors, leading to sustained behavior change- Managed a 5-person project team to analyze market trends and map competitive landscape and develop a market feasibility study that recommended 2 new segments (market size~ $700M) to a clean technology start-up that helped the client raise Series A funding -
Senior ConsultantIllinois Business Consulting Jan 2019 - May 2019Champaign, Il, Us- Managed a team of 6 to conduct research and to create personas, user flows and prototypes that were used to recommend improvements to a training program of a Chicago non-profit working to improve the lives of formerly incarcerated individuals
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ConsultantIllinois Business Consulting Sep 2018 - Dec 2018Champaign, Il, Us- Conducted user and stakeholder surveys and analyzed qualitative and quantitative data through research partners to develop a model and dashboards that showcased the socio-economic impact of activities for a $2B global housing non-profit
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Senior ManagerDevelopment Alternatives Jul 2015 - Jul 2018In- Managed development of an IoT & cloud-based smart-meter technology (potential annual revenues~$3M) and raised $100K for tech development and testing out the business model using consumer insights data - Orchestrated the entire product delivery lifecycle (within budget) for the above-mentioned technology, from initial concept ideation to product launch, effectively coordinating cross-functionally, managing dependencies, and mitigating risks to deliver an initial prototype of the above technology- Executed A/B (split testing) experiments to optimize mobile app interface for aforementioned technology solution, resulting in 20% higher sales during pilot testing; and developed and implemented process for iterative improvements based on key user experience indicator- Established the Technology Incubation vertical for incubating new clean energy and cleantech solutions, raising over $6M (2015-2018), growing the team to 4 and increasing the product portfolio from 2 products to 6 products incubated - Developed the business model and implementation and scale-up roadmap for a project that was designed to set up small-enterprises for solar power generation and rooftop solar to increase access to reliable electricity in peri-urban and rural India- Led an organization-wide internal team of 8 to analyze and understand market trends for clean technology and develop a 3-year strategic action plan for the DA Group to scale up the impact by 2X through ~$12M in investmentsKey projects: - IoT & cloud-based smart electricity meter development for energy distribution- Rooftop solar business model for electrification of peri-urban areas and villages in rural India- Business Model for small-enterprise development for energy generation (Solar and Bio-Mass) in peri-urban areas and rural India- Green building material technology transfer to Malawi (Africa)- Market entry for a Japanese water treatment technology in India -
ConsultantAr Associates Mar 2015 - Jun 2015- Conducted user research and mapped processes to lead the development of a process improvement software solution that mapped and digitized the entire value chain from order to delivery of an Agriculture Technology manufacturer client - Led the development and implementation of a customized Warehouse Management System for the above client and achieved ~2X improvement in time to manufacture and ~20% decrease in costs
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Project Engineer - Supply Chain ManagementCairn India Ltd Jun 2013 - May 2014Gurugram, Haryana, In- Led two contractor teams to institute new construction monitoring processes that enabled faster feedback and mitigating bottlenecks, and expedited construction progress by ~15% for a $60 million project - Optimized existing supply chain processes by implementing a vendor management system that increased the visibility of materials in flight, reduced inventory costs, enabled improved resource planning, and led to a 10% reduction in costs*Note: Worked as a contract employee through Bonace Engineers Pvt. Ltd. [contractor] for Cairn India Ltd.'s Bhogat Terminal Project in Gujarat, India -
Project AssociateKeystone Consulting Fzc, Dubai Aug 2011 - May 2013- Spearheaded the R&D efforts to create a scalable waste-to-energy technology for rural India, which targeted a 20% reduction in electricity costs for rural households- Led the successful execution of pilot trials, showcasing the viability of the technology and its potential to revolutionize the energy sector in rural areas and developed a technology commercialization plan
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Associate- Marketing & Sales (Intern)Skillkindle Oct 2012 - Dec 2012New Delhi, Delhi, In- Developed and deployed new retail marketing strategy that resulted in a twofold increase in retail sales revenue of the online skills marketplace service offered by the skill development start-up -
Account ManagerAgilent Technologies India Jul 2007 - Jul 2011Santa Clara, Ca, Us- Managed after-sales services for key global accounts in North India and achieved 30% decrease in customer escalations and repeat sales worth USD 2 million- Implemented online support processes and operationalized the technical support unit at a customer support centre for India managing a customer portfolio of USD 110 million; increased traction by 30% and decreased customer escalations by 20%- Spearheaded several internal initiatives that increased overall team efficiency in service delivery including developing and maintaining an internal web portal and platform for information aggregation and dissemination and training of team members - Received an average customer rating of over 9/10 (higher than the national average) which resulted in selection from amongst 80 engineers nationally to setup of the centralized customer support center for India
Samarth Gupta Skills
Samarth Gupta Education Details
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Harvard UniversityManagement -
University Of Illinois Urbana-ChampaignTechnology Management
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Maharshi Dayanand UniversityBiotechnology
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Harvard Business School OnlineBusiness Analytics
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Indian Institute Of Management, CalcuttaQuantitative Techniques For Business Decision Making
Frequently Asked Questions about Samarth Gupta
What company does Samarth Gupta work for?
Samarth Gupta works for Amazon Web Services (Aws)
What is Samarth Gupta's role at the current company?
Samarth Gupta's current role is Driving Product Innovation & Business Strategy | Data Analytics Expert | Payments | Voice of Customer | Customer Experience Improvement | Passionate about Sustainable Solutions.
What is Samarth Gupta's email address?
Samarth Gupta's email address is sa****@****ail.com
What schools did Samarth Gupta attend?
Samarth Gupta attended Harvard University, University Of Illinois Urbana-Champaign, Maharshi Dayanand University, Harvard Business School Online, Indian Institute Of Management, Calcutta.
What are some of Samarth Gupta's interests?
Samarth Gupta has interest in Poverty Alleviation, Environment, Economic Empowerment.
What skills is Samarth Gupta known for?
Samarth Gupta has skills like Key Account Management, Business Development, Team Management, Project Management, Product Management, Marketing, Program Management, Customer Management, Clean Technology, Marketing Strategy, Business Strategy, Market Research.
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