I am a motivated and results-driven professional with experience in customer support and business development. I am passionate about delivering exceptional service and building strong relationships with customers. With a focus on cross-selling and up-selling, I aim to enhance the overall customer experience. I am skilled in resolving customer queries and providing gifting recommendations, serving as a trusted advisor to customers. My background in customer support further strengthens my ability to contribute to organizational success.Work Experience:Customer Experience Executive - Giftcart E-Commerce Pvt. Ltd. – Gurugram (Dec 2022 - Present)Interact with customers through multiple channels, such as phone, email, WhatsApp, and online chat, to address their issues and provide timely assistance.Provide customer service support for customers using social media platforms, including Facebook, Twitter, and other social channels.Collaborate with the marketing team to create and post social media offers, ensuring effective promotion and increased customer engagement.Proactively identify cross-selling and up-selling opportunities to maximize revenue and enhance the customer care experience across all channels.Attend to all inbound calls and inquiries received via email, chat, and social media, delivering prompt and efficient resolutions to customer issues.Make outbound calls to respond to customer inquiries and ensure excellent customer service.Derive actionable insights and feedback from customers, utilizing this information to drive continuous improvement and enhance the overall customer experience.Offer gifting recommendations and act as a trusted gifting consultant to customers, assisting them in making informed decisions.Take ownership of resolving customer queries related to products, services, and billing, ensuring customer satisfaction and retention.Business Development & Banking Executive - M/s Asija & Associates LLP (Chartered Accountant) – Lucknow (Nov 2021 - Oct 2022)Performed the statutory branch audit of Bank of India (BOI), ensuring compliance with regulatory requirements and internal controls.Engaged in the concurrent audit of Union Bank of India & Canara Regional Office (ARM Branch), evaluating operational efficiency and risk management practices.Applied for tenders for prestigious institutions such as IIM Lucknow and Reserve Bank of India, demonstrating strong business development skills and the ability to identify and pursue new opportunities.