I lead Professional Services team for EMEA customers, working as part of the Customer Success team

Heading Onboarding for Digital FAST customers

Leading teams to deliver projects for a major US client, based on Power BI, Power Apps, Microsoft Azure in an Agile setting

- Expanded the existing portfolio by analyzing their growth potential and sales pitch- Built a one of a kind model to analyze the cost per impression for In-stadia advertising vs live stream advertising

* Product Management• Spearheaded OBI reports and Bulk Uploads project for HDFC Bank to facilitate setup of standing instructions module- Resolved audit blocker issue in coordination with Production teams during its deployment for Bulk File uploads• Facilitated replication of accounts and customers repository across databases to setup new transactions• Accelerated expansion of leading for-profit NBFC by creating bulk processing module for disbursement and amortization* Project Management• Established quality checks and code review standards for production release process, executing several defect free feature rollouts• Led a team to position Barclays Bank Uganda as international pioneer of Agency Banking – the financial outreach program- Introduced new transactions with dedicated service charge and alerts module for new agents setup- Drove ‘Agency Banking project’ for Barclays Bank, leading to increased financial outreach in Kenya• Coordinated with several teams for ATM channel issue* Leadership & Team Management• Led a team to deliver several projects for Barclays Bank in collaboration with teams across India and Africa• Delivered product upgrade projects that involved managing cross-functional teams• Led several regulatory projects delivery for batch run changes and clearing over stringent timelines• Mentored campus hires in technical and functional trainings and handheld developers on live projects

* Process Improvement• Implemented plugin to automate unit creation step of bulk upload development process, reducing internal test issues• Organized the capacity enhancement for on-site stakeholders by providing knowledge transfer• Upgraded customer onboarding process for Barclays Bank through detailed KYC due diligence, improving customer risk assessment• Revamped performance analysis through rigorous testing in UTP phase, for Japanese client, delivering zero-error high quality projects* Customer Focus• Assessed client requirements for Batch Run optimizations and supervised rigorous code analysis and quality tests• Implemented a project spanning several modules, platforms and third-party integrations for Barclays Bank- Reduced client escalations through WAR room setting for multi-functional teams for quality improvement• Transformed transaction model for major client of Barclays Bank - largest mobile network in Tanzania