Vidit Gupta Email & Phone Number

Hyderabad, Telangana, India

Customer Advocacy: * Advocate for customers within the company, ensuring their needs and feedback are considered in product development and service improvements.Strategy & Planning: * Define and execute the strategy for customer success in alignment with company objectives. * Develop processes and best practices to improve the customer journey. *.

Hyderabad, Telangana, India

Noida Area, India

• Managed multiple projects from concept to commission.
• Responsible for nurturing an assigned client by serving as a trusted advisor proactively ensuring investment returns are maximized.
• Led Application/Infrastructure projects for key clients including migration from legacy systems.
• Negotiated and achieved business results by strategic thinking and creating a trusted partnership with 10+ customer.
• Built a monthly cadence of service reviews with individual business owners to drive service review, identify gaps and scope out future projects.

Pune, Maharashtra, India

• Infrastructure Management – Planned and flawless migration of major software upgrades including DB & OS. Reviewed results in line with expected improvement of response times and SLAs.
• Identified vulnerable servers and applications built and executed a viable patch strategy to remediate the vulnerability.
• Service Collaboration – Worked very closely with customer’s management partners such as IBM to ensure smooth operations of business critical projects.

Bangalore

• Project Management – Directed Ruby on Rails development projects through requirements definition, schedule and resource planning and task assignment.
• Conducted weekly reviews with executive management to minimize escalations.
• Low cost, High availability Infrastructure – Configuring and maintained Amazon EC2 cloud Linux based demo and production servers for various projects.
• Ensured low costs while meeting high availability, reliability and scalability SLAs

Hyderabad Area, India

• Owns and manages dedicated test environment of over 50 + servers, 200 test games with the capacity to support global test teams

Hyderabad, Telangana, India

• Server Management – Designed documented and implemented co-located mission-critical production servers for customers such as Southwest, Capital One and others.
• SLA Management – Implemented Application Manager Tool to proactively monitor and administer application and database servers to ensure 99.9% and higher SLAs were met.

Hyderabad, Telangana, India

• Infrastructure Owner – Built and managed all IT infrastructure including EC2 servers (application and database), SVN, backup and archival processes, Hyperic and Application Manager and CMS (Drupal)
• Purchased and tracked all IT assets including desktops, laptops and servers.
• Owned all IT vendor relationships for quotes, purchase and support.

New Delhi, Delhi, India

• vCustomer Corporation provides business process outsourcing services for companies in the United States.
• Managed team of 25 to exceed SLA deliverables for voice and web process

Meerut, Uttar Pradesh, India

• P.R.Infotech is a leading IT infrastructure service provider of western U.P. situated at Meerut.
• Respnsible for managing over 500 nodes in BSNL offices across western UP.

Executive Program In Business Management

Batch -25

Master Of Computer Applications (M.C.A.)

Bachelor Of Commerce (Bcom), Commerce

Indian School Certificate, Commerce

Activities and Societies: Represented Sports Captain in various district and national tournaments.