Gregory Urban Email and Phone Number
Highly accomplished and results-oriented Professional Services and Customer Success Executive. 20+ years of experience managing professional services, customer success, supporting business initiatives, and driving sales/revenue growth. Well-versed in leading high-performing teams in selling SaaS technology products/services and ensuring the on-time delivery of enterprise software solutions to high-value clients. Visionary and strategic leader with expertise in enabling software companies to formulate strategic plans, implement process improvements, attract/retain satisfied customers, and achieve business growth/profitability.Specialties: Professional Services, Customer Success, Outcome-based services, Solution Selling, Customer Support, P&L Management, Practice Development, Client Relationship Management, Contract Negotiation, Project and Program Management, Proposal Development, Distributed Team Management, Recruiting, Hiring
-
Senior Vice President, Global Professional ServicesStibo Systems Jul 2024 - PresentHøjbjerg, DkStibo Systems, the master data management company, is the trusted enabler of data transparency. Our solutions are the driving force behind forward-thinking companies around the world that have unlocked the strategic value of their master data. We empower them to improve the customer experience, drive innovation and growth and create an essential foundation for digital transformation. This gives them the transparency they require and desire – a single, accurate view of their master data – so they can make informed decisions and achieve goals of scale, scope and ambition. Stibo Systems is a privately held subsidiary of the Stibo A/S group, founded in 1794, and is headquartered in Aarhus, Denmark. More at stibosystems.com. -
Senior Vice President, Professional ServicesMytonomy 2023 - 2024Bethesda, Maryland, UsMytonomy® helps healthcare organizations give patients what they need to care for themselves – in the palm of their hands. Mytonomy engages patients in their care with attention-getting, broadcast-quality microlearning videos and a powerful suite of communication and survey tools for continuous improvement. Orchestrated by an intelligent, novel healthcare CRM, Mytonomy adapts to each patient to deliver a tailored experience. This is a foundational element in driving digital transformation and a new model of virtual care. As a result, Mytonomy enables organizations to achieve better results and helps patients get healthier. -
Vice President, Professional ServicesMytonomy 2020 - 2023Bethesda, Maryland, Us -
Senior Vice President, Professional ServicesAstea International 2019 - 2019Linköping, SeAstea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. -
Senior Vice President, ServicesPrecisionhawk 2017 - 2018It's not about the drone. It's about the data.About PrecisionHawk Inc.PrecisionHawk, Raleigh's #1 start-up, is a leading provider of advanced commercial drone technologies. The company, founded in 2010, is privately held and head quartered in Raleigh, NC. PrecisionHawk’s client list of Fortune 500 companies and market-leading innovators spans 150 countries and the company has existing operations across six continents. PrecisionHawk is funded by leading venture capital firms and global technology investors including Intel Capital, Millennium Technology Value Partners, Verizon Ventures, a subsidiary of USAA, NTT Docomo Ventures, Yamaha Motor, DuPont and Indiana University. More information about PrecisionHawk can be found at www.precisionhawk.com or on Twitter @PrecisionHawk.What We DoPrecisionHawk provides an enterprise platform that uses advanced drone technology to collect and analyze data to improve business intelligence. The platform includes automated flight planning, tracking, data collection, and analytics. PrecisionHawk’s technology is used across multiple industries including agriculture, construction, energy, insurance and by the government. PrecisionHawk also serves as a key leader in shaping regulations and policies that promote the safe and rapid adoption of drones both through its work under the FAA Pathfinder program and development of its LATAS drone safety platform.
-
Vice President, Professional ServicesVertafore 2015 - 2017Denver, Co, UsResponsibilities include Professional Services and Education Delivery. Direct P&L accountability and management of 150 consultants, trainers, and managers across five teams including Small Agencies, Large Agencies, Carrier and MGAs, Custom Development and Integration, and Service Architects. -
Vice President, Professional ServicesInformatica 2013 - 2015Redwood City, Ca, UsResponsible for three of five delivery practices as well as the Services Center of Excellence. Direct responsibility for managing 100+ consultants and managers across four teams. • 2014 revenues for direct team reached $30.4 million.• Delivery areas included – North America Data Integration Services, Worldwide Data Security Group, Worldwide B2B ServicesCenter of Excellence objective was to support excellence in services execution throughout the customer project lifecycle from presales to go-live for the entire Professional Services practice. CoE responsibilities included:• Sales Support – Putting together solutions, offerings, and packages for the Sales team to sell• Delivery Support – Delivery methodology, best practices and sample deliverables for the delivery teams to achieve on-time and under-budget implementations• Enablement and Certification – Training and the measuring of learning for the entire WW Professional Services organization and the Global Partner community• Cross Functional Communication – Liaison to R&D and other business units -
Vice President Of Data Integration Delivery, Professional ServicesInformatica 2011 - 2013Redwood City, Ca, UsResponsible for overall strategy, execution, and ongoing management of Data Integration Services Delivery in the Americas with 70+ consultants, offshore resources, and enablement and methodology ownership globally. Responsibilities included:• Managed the delivery of world class implementation services related to Data Integration product suite in addition to emerging technologies that may be transitioned from the product specialist team or via acquisition. Managed delivery inclusive of the following: o Recruit, hire, onboard, enable, retain optimal talent in marketplace o Staff all project management and delivery roles o Manage escalations associated with delivery o Actively monitor project portfolio and project status dashboard• Worked with Resource Management Office to optimize right time, right skill, right location staffing• Collaborated with Project Management Office to ensure engagement principals are adhered to during delivery• Teamed with Sales to ensure all requirements are understood post sale and pre-engagement• Managed Certification Goals and Objectives across all practices for Data Integration product suite• Initiated enablement bootcamps and Worldwide Services meeting content delivery• Organized and managed Velocity methodology content related to Data Integration product suite• Managed and tracked initiatives that correlate to KPIs (Go Lives, License Referrals, Knowledgebase entries)• Secured key references from successful delivery at strategic accounts -
East Area Vice President, Professional ServicesInformatica 2010 - 2011Redwood City, Ca, UsResponsible for all aspects of the business including both selling and delivery for all customers within the East Area which included the Northeast, Southeast, and South Central regions. Managed $20M Area P&L while overseeing 3 Regional Managers and 35+ consultants. -
Senior Director, Professional ServicesInformatica 2007 - 2010Redwood City, Ca, Us• Increased East Area revenues to ~$14 Million in 2009• Achieved customer satisfaction ratings of ‘exceeds expectations’ for every quarter• Formulated a Consultant scheduling process to fill functionality gaps in PSA capabilities. This served as our Resource Management Office function and was adopted by the rest of the Professional Services practice.• Built and maintained a forecasting reporting capability that could produce point-in-time Quarterly forecast and tracking of actuals, backlog, and weighted opportunity pipeline. -
Director, Professional ServicesInformatica 2003 - 2007Redwood City, Ca, Us• Achieved annual revenue growth of over 50% and exceeded annual plan every year• Increased annual headcount by over 40%• Achieved customer satisfaction ratings of ‘exceeds expectations’ for every quarter• Maintained Area utilization above 75% for every quarter -
Regional Manager, Professional ServicesInformatica 1999 - 2003Redwood City, Ca, UsResponsible for selling and delivery of projects in the Northeast Region plus directly managed 12+ consultants.• Grew revenue in the Northeast Region from less than $2 million to over $4 million.• Increased region headcount by 400%• Qualified for President’s club and Super Club every year eligible -
Senior Consultant, Professional ServicesInformatica 1997 - 1999Redwood City, Ca, UsWorked with customers and partners, both on short-term enablement assignments and long-term thought leadership efforts. Promoted best practices while managing project deliverables, timelines and customer expectations. The ultimate mission was to deliver a first-rate client experience and positive brand awareness.Exceeded utilization targets every Quarter and Qualified for President’s Club every year eligible . -
Information Management ConsultantPlatinum Technology Inc. 1996 - 1997Provided consulting for Fortune 500 companies in metadata management and client/server repositories using the Platinum Repository Open Enterprise Edition on all supported relational databases.
Gregory Urban Education Details
-
The Wharton SchoolTechnical Services Executive Education Program -
James Madison UniversityMathematics
Frequently Asked Questions about Gregory Urban
What company does Gregory Urban work for?
Gregory Urban works for Stibo Systems
What is Gregory Urban's role at the current company?
Gregory Urban's current role is Senior Vice President, Global Professional Services at Stibo Systems.
What schools did Gregory Urban attend?
Gregory Urban attended The Wharton School, James Madison University.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial