• Overseeing the selection and management of corporate technology stack, ensuring alignment with organizational needs and strategic objectives.• Managed IT budget, costs, and vendor relationships, optimizing expenditures and negotiating contracts to drive financial efficiency and support organizational goals.• Enhanced service desk efficiency through ITIL-based optimizations, resulting in improved incident resolution and streamlined service delivery.

• Managing and improving cloud-based identity and access management infrastructure• Developed automations and applications to tackle specific challenges and inefficiencies, implementing data synchronization pipelines across multiple systems.• Designed security awareness training programs, empowering employees to recognize and prevent potential security threats, and fostering a culture of security-first thinking.• Implemented Zero-Trust practices across the organization to enhance security posture.• Delivered multi-level support for a remote workforce, effectively managing needs across various time zones.

• Architected and implemented solutions across various cloud platforms, including AWS, Google Cloud Platform (GCP), Azure, and vSphere.• Automated and streamlined technical onboarding and offboarding processes for staff.• Developed and programmed automation tasks and computing solutions to support corporate operations, both in the cloud and on-premises.• Enhanced departmental efficiency by streamlining processes through research, troubleshooting, and system maintenance and improvements.• Played a key role in a large-scale office move, assisting with server room relocations, wiring closet setups, and end-user desk arrangements.• Implemented server monitoring systems to track metrics such as temperature, activity, and storage, and set up alarms for critical alerts.

• Collaborated with key stakeholders to develop corporate branding, websites, marketing materials, and pitch decks.• Partnered with local businesses to establish and enhance web presence, driving new business opportunities.• Managed multiple projects from inception to completion, ensuring deliverables and milestones were met on time and within budget.• Designed websites and brand assets using Photoshop, Illustrator, Premiere, and WordPress.• Coordinated with vendors for print materials, trade shows, and marketing campaigns.

• Provided Tier 1 support for software and hardware issues.• Updated and enhanced internal IT codebases, including web applications, automation scripts, and backup scripts.• Managed hardware lifecycle processes: provisioning, asset management, imaging, and troubleshooting.• Performed network administration tasks such as maintenance, troubleshooting, and monitoring.

• Implemented a new help desk system to enhance IT support efficiency.• Configured and managed servers for optimal performance.• Managed and ensured reliable data backups.• Automated various IT tasks to increase productivity.• Improved computer imaging processes using Microsoft Deployment Toolkit (MDT).• Set up, maintained, and troubleshooted LAN and WLAN networks.• Assisted with server room decommissioning and setup of a new server room.

• Resolved hardware and software issues in a large enterprise environment via a virtual IT Service Desk.• Resolved enterprise hardware and software issues via virtual IT Service Desk.• Supported hardware deployments and imaging of encrypted devices per federal guidelines.• Managed user accounts, software deployment, and permissions with Active Directory.• Improved documentation and streamlined processes using Atlassian Confluence.

• Troubleshooted desktop, laptop, and tablet issues.• Prioritized and managed multiple support cases across various channels, including phone, online chat, and in-person.• Completed detailed repair reports, logged into database systems, and facilitated manufacturer warranty claims.