Process improvement and transformation through industrial proven methodologies. Cultural and behavioral changes through inner transformation

Key achievements in last 5 years750 Projects, 157.25 $ Mn Savings(BFM approved through Six Sigma work flow Portal design and developed by myself)• 40 LBB Projects, 13.96 $ Mn Savings• 51 MBB Projects, 7.23 $ Mn Savings• Driven and Certified across the organization:• 160 BB’s• 282 GB’s

Overall 30 years experience in IT in Service Delivery and Quality. Driving transformation initiativesKaizen Facilitator and Consultant, ITIL V2 Manager Certified,ITIL V3 Expert certified, Six Sigma Black Belt,Lead Black belt, Master Black Belt Practitioner, ISO 9001-2008 Auditor, ISO 20000 & ISO 27001 Lead AuditorWorked as Head Quality for Wipro Information System, HR function and Help desk for the all support function of Wipro Globally. Headed Six Sigma initiative across Wipro Ltd. in IT business. Spearheaded the implementation of ITIL V3, ISO 9001-2008, ISO 20000, ISO 27001 and CMMI SVC for more than 50 customer projects and Global Remote Service CentreInstrumental in driving Kaizen event ( 5 days rapid implementation methodology) initiative across support functions of Wipro and then later to service delivery, resulting in customer satisfaction, lead time reduction and productivity improvementDriving external and internal audits and sustaining ISO certification for the organization by handling end to end responsibilities and ensuring high compliance to the standardsExecuting six sigma projects in various service delivery areas eg Incident reduction, unbilled reduction, Resolution SLA improvementMy hobbies and extracurricular activities• Speaker in Interfaith meets • Delivered lectures in Schools and Colleges on invitation from the Principal to speak about the values and ethics• Regular speaker for the students of “ Foundation for universal responsibility” headed by Dalai Lama• Active member and promoter of “fit for life” initiative of Wipro through Spirit of Wipro Run Club – Exclusive interview in TOI Bangalore, Bangalore times and local TV channels• Physical Fitness and Sikh martial art coach• Mind map techniques and soft skills coach• Meditation - How to do this alone, in group and through singing and music• Contributor of articles on spirituality and purpose of life in the light of Gurbani different magazines.