• Managed portfolio of delinquent Business accounts• Contacted customers through telephone calls, letters or e-mails to collect outstanding balances• Verified all customer contact information was correct and up to date• Located debtors through Equifax, TransUnion and other credit bureau information• Initiated payment plans and repayment schedules for customers• Met with customers to resolve payment issues and other disputes• Negotiated settlements on delinquent… Show more • Managed portfolio of delinquent Business accounts• Contacted customers through telephone calls, letters or e-mails to collect outstanding balances• Verified all customer contact information was correct and up to date• Located debtors through Equifax, TransUnion and other credit bureau information• Initiated payment plans and repayment schedules for customers• Met with customers to resolve payment issues and other disputes• Negotiated settlements on delinquent accounts• Advised customers of company policies, regulations and rate structures• General administrative duties included daily maintenance of portfolio spreadsheet, preparing month-end reports• Prepared accounts for write offs and adjustments• Researched and prepared files for third party collection Show less

• Serviced customers face to face at Service Centre, inbound calls and outbound customer call backs• Setup new transponder leases for personal/business customers• Explained policies, regulations and rate structures• Investigated charges on customer invoices• Processed payments and refunds through point of sale system• Resolved customer complaints and escalations• Audited all incoming/outgoing documents from customers

• Answered questions regarding products, services, operation, maintenance and educated customers on product usage• Supported and assisted of achievement of store and department customer care and sales goals by promoting, emphasizing and demonstrating skills involved in selling Product Service Plan (PSP), Product Replacement Plan (PRP), accessories and complete solution• Removed merchandise from trucks, compared against packing lists, applied security tags to products and moved to sales… Show more • Answered questions regarding products, services, operation, maintenance and educated customers on product usage• Supported and assisted of achievement of store and department customer care and sales goals by promoting, emphasizing and demonstrating skills involved in selling Product Service Plan (PSP), Product Replacement Plan (PRP), accessories and complete solution• Removed merchandise from trucks, compared against packing lists, applied security tags to products and moved to sales floor or warehouse storage• Up-stocked and down-stocked products on the floor shelves according to company standards, stocked and completed ad set changes and signage• Processed returned products, exchanges and service requests• Prepared register for transactions before and after shift. Performed "clean and bright" on all end caps around register• Stayed up to date with knowledge of Best Buy products by reviewing essential tools, and reference manuals Show less

• Detected and apprehend shoplifters following proper procedure and protocol• Partnered with retail store staff to identify possible shrinkage concerns• Prepared statistical reports• Conducted fraud investigations • Ensured policies and procedures were consistently followed• Performed daily surveillance using CCTV and Pelco systems• Provided court testimony and evidence in required cases• Maintained complete investigation notes in log books• Compiled evidence for… Show more • Detected and apprehend shoplifters following proper procedure and protocol• Partnered with retail store staff to identify possible shrinkage concerns• Prepared statistical reports• Conducted fraud investigations • Ensured policies and procedures were consistently followed• Performed daily surveillance using CCTV and Pelco systems• Provided court testimony and evidence in required cases• Maintained complete investigation notes in log books• Compiled evidence for police investigations and court proceedings Show less