Gurdev Panesar Email & Phone Number

Zürich Area, Switzerland

Senior Application Support Analyst (contract) – Credit Suisse (Zurich), April 2018 – April 2019.Part of a ten man team supporting thirty eight applications, some of which were mission critical. It was a very fast paced and dynamic environmentParticular focus was supporting a collateral trading platform. The architecture was across windows Server 2008 and Linux 6.8. Guaranteeing customer satisfaction by addressing issues/investigations promptly and escalating to the team to ensure swift resolution. Executing weekly releases, conducting the annual BCP, sharing on-call, attending white board sessions, participating in problem management and weekly CAB sessions.Since a lot of the applications were front facing, monitoring the dashboard for any critical alerts was paramount to this support role. There was a continual drive to fill any gaps in the monitoring thereby aiding production stabilityResponsible for maintaining documentation and ensuring the confluence was accurate and up to date reflecting current processes and automating manual tasks.

OPERATIONS TASKSBMC, JCS, Control M etc. EOD Monitoring to ensure accounting files are postedEOD planning Market data import – FX, Fixings and Calendars Data import – Valuations, Trades, CPTYsEnsure report generation success Housekeeping. Archiving, Calendar refreshing. Verify Downstream systems resend account data back to Murex. 2nd LEVEL SUPPORT TASKSMurex Internal IssuesApplication and Workflow investigationOpen MCP cases with Murex for vendor specific issuesAdvise 3rd level of potential issues based on statisticsManage and run UAT environment during test cycles. Advise 3rd Level on production setupSupport Env ManagementSchedule, test and enhance deployments and docs Build and manage Support envs for data investigations.DR/BCP process – Synchronise PTA with Production. Enhance monitoring solutionsProvide anonymised Prod copies to TEST systems Provide static data to test envs for synchronisationDatabase configuration and maintenance